Executive Director

Greater Philadelphia YMCA; Philadelphia (Philadelphia County); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Free YMCA membership – access to allb

50% off programming including swimming

Comprehensive benefits package (health

Job summary

Greater Philadelphia YMCA is seeking an experienced Executive Director for the West Philadelphia branch. This high-profile leadership role oversees the branch’s direction, operations, and success, drives membership growth and program expansion, and ensures financial performance while delivering exceptional member and staff experiences.

You will lead a team of 120+ staff, work with GPY Advisory Board and the community to advance fundraising, safety, inclusion, and YMCA values.

Qualifications

• Executive Director with leadership experience
• 5+ years in fitness, retail, recreation management or hospitality industries
• Experience managing 150+ team members
• Experience delivering high-end member service and handling member concerns
• Track record of success in a performance-driven environment
• Excellent interviewing skills and hiring oversight

Responsibilities

• Promote and represent the YMCA mission and values within the association.
• Perform daily operations oversight to ensure branch cleanliness, organization, and safety.
• Analyze Net Promoter Scores to optimize member experience.
• Manage budgets, forecast revenue and expenses monthly, quarterly, and yearly.
• Oversee payroll, cost of goods, and department expenses on a regular cycle.
• Cultivate advisory board and engage members, volunteers, and community leaders in fundraising.
• Develop and implement fundraising strategies to support YMCA objectives.
• Hold regular one-on-one meetings with department leaders to review KPIs and budgets.
• Provide performance evaluations and recognition programs for staff.
• Foster an inclusive environment that values diversity and cultural competence.
• Build community resources and partnerships to advance YMCA mission.
• Approve hires, promotions, and staff changes in collaboration with department leaders.
• Ensure safety and child protection standards are upheld.
• Collaborate with school communities, vendors, and GPY staff to coordinate efforts.
• Coordinate with facilities team to maintain safe and functional spaces.
• Perform other related duties as assigned

Skills

Executive leadership

Membership growth

Budget management

Team development

Fundraising

Interviewing skills

Education

Bachelor’s degree or equivalent; Master’s degree preferred

Job description

Looking for an experienced Executive Director with extensive experience in membership and program growth to join our team. The Executive Director at the West Philadelphia YMCA branch is a high-profile leadership position that is responsible for the Branch’s overall direction, coordination, operation, and success. The Executive Director will ensure the Branch meets or exceeds financial goals while providing remarkable leadership in areas of member experience, team member experience, sales, in-Branch business performance, and member participation.

The Executive Director will provide daily support to a team of 120+ team members and offer ongoing leadership, motivation, and development. The 40,000 sq ft. urban, West Philadelphia Y currently provides services for over 11,500 members. Supported by the Greater Philadelphia Association (GPY) team and an Advisory Board, the right candidate will have the opportunity to take a strong, well-established Y to even greater heights, serving the community in new and exciting ways.

Benefits

• Free YMCA membership – access to all branches!
• 50% off programming including swimming lessons and childcare programs (early learning care, before and after care, day camp and overnight camp).
• Comprehensive benefits package which includes health, dental and vision insurance, paid time off, tuition reimbursement, and more.

Qualifications

• Bachelor’s Degree or Equivalent; Master’s Degree preferred.
• Current or past Executive Director experience preferred.
• 5+ years’ experience in fitness, retail, recreation management or hospitality industries.
• 5+ years’ experience in managing 150+ team members.
• Experience providing high-end member service and managing member concerns.
• Track record of success in a performance-driven work environment.
• Excellent interviewing skills.

Responsibilities

• Promote and represent the mission and values of the YMCA; participate as a member of the association staff team and contribute to a consistent YMCA image.
• Perform daily walk-through inspections to ensure that all areas of the Branch are clean, neat, organized, and like new.
• Analyze Net Promoter Scores to ensure the best member experience is delivered.
• Manage budgets, forecast revenue, and expenses for each department monthly, quarterly, and annually.
• Manage supplies, payroll, cost of goods, and expenses for each department monthly, quarterly, and annually.
• Cultivate an engaged advisory board and connect members to the mission and purpose of the YMCA, culminating in their commitment to volunteerism and financial support (fundraising).
• Implement effective fund-raising strategies to attain objectives; build volunteer and community resources and support the YMCA.
• Meet weekly one-on-one with each Department Manager/Leader to ensure KPIs are followed and departments are meeting and exceeding budgetary goals.
• Mentor and motivate Department Managers/Leaders to ensure continuous growth through training, developing, direction, assessing performance, and providing feedback.
• Provide effective individual performance evaluations and recognition programs and awards.
• Create and sustain an environment that values all people for their unique talents; actively promote diversity, inclusion, global engagement, and cultural competence.
• Build community resources through cultivation and development of relationships; engage members, volunteers, and community leaders in the Y mission.
• Authorize new hires, promotions, employee status changes, and terminations with the Department Leaders.
• Promote and sustain an environment where safety and child protection are a top priority and have zero tolerance for non-compliance.
• Develop positive, collaborative relationships with school administration, parent-teacher organizations, outside vendor staff and GPY staff including Association Office support staff.
• Work with the facility team to keep facility and grounds clean, safe, and functional.
• Perform other related duties as assigned.

What You Can Expect

• Support from an amazing team.
• Opportunities to learn and grow.
• Being a part of a non-profit organization that works to make the community stronger.

The Greater Philadelphia YMCA is an equal opportunity employer. The Y considers all applicants for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, or status as a Vietnam-era or special disabled veteran or other protected classification and in accordance with applicable laws.