Senior Digital Strategist: UX & Customer Experience

Ampcus Inc; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Ampcus Inc. is seeking a Senior Digital Strategist with a strong UX leadership background to guide cross-functional, client-facing teams in envisioning and delivering ROI-driven customer experiences on Adobe platforms.

You will shape best-in-class user experiences across diverse brands, balancing user needs with business goals. The role emphasizes strategic and practical demands of customer transformations, leveraging context, UX, and personalization with data across the Adobe stack.

Qualifications

• Bachelor's degree or 6+ years of experience diagnosing and resolving UX challenges.
• Experience in a leading technology company, strategy consulting, digital agency, or marketing dept.
• Strong proficiency in AEM and content management workflows.
• Experience with Adobe Creative Cloud or similar UX tools; Marketing Cloud a plus.
• Experience working in Agile environments.

Responsibilities

• Lead cross-functional, client-facing project teams to envision and deliver ROI-producing customer experiences.
• Synthesize client findings into strategic presentations for leadership.
• Drive discovery, research, and analysis for user experiences with prescriptive recommendations.
• Develop strategies across user research, IA, front-end design, interaction design, information design, visual design, and usability testing.
• Create engagements and artifacts like personas, journey maps, UX flows, templates, components, and prototypes.

Skills

UX leadership

AEM

Workfront

Agile methods

Education

BA/BS degree

Tools

AEM

Workfront

Adobe CC

Job description

Ampcus Inc. is seeking a Senior Digital Strategist with a strong UX leadership background to guide cross-functional, client-facing teams in envisioning and delivering ROI-driven customer experiences on Adobe platforms.

You will shape best-in-class user experiences across diverse brands, balancing user needs with business goals. The role emphasizes strategic and practical demands of customer transformations, leveraging context, UX, and personalization with data across the Adobe stack.