Digital Strategy, UX

Ampcus Inc; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Ampcus Inc. is seeking a Senior Digital Strategist with a strong UX leadership background to guide cross-functional, client-facing teams in envisioning and delivering ROI-driven customer experiences on Adobe platforms.

You will shape best-in-class user experiences across diverse brands, balancing user needs with business goals. The role emphasizes strategic and practical demands of customer transformations, leveraging context, UX, and personalization with data across the Adobe stack.

Qualifications

• Bachelor's degree or 6+ years of experience diagnosing and resolving UX challenges.
• Experience in a leading technology company, strategy consulting, digital agency, or marketing dept.
• Strong proficiency in AEM and content management workflows.
• Experience with Adobe Creative Cloud or similar UX tools; Marketing Cloud a plus.
• Experience working in Agile environments.

Responsibilities

• Lead cross-functional, client-facing project teams to envision and deliver ROI-producing customer experiences.
• Synthesize client findings into strategic presentations for leadership.
• Drive discovery, research, and analysis for user experiences with prescriptive recommendations.
• Develop strategies across user research, IA, front-end design, interaction design, information design, visual design, and usability testing.
• Create engagements and artifacts like personas, journey maps, UX flows, templates, components, and prototypes.

Skills

UX leadership

AEM

Workfront

Agile methods

Education

BA/BS degree

Tools

AEM

Workfront

Adobe CC

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Role Summary

We are looking for a Senior Digital Strategist with a strong background as a User Experience leader and practitioner, who has a track record of leading and driving large digital projects. This role is for an individual contributor who will lead cross-functional, client-facing project teams in envisioning, documenting, and advocating for ROI-producing customer experiences. You will define best-in-class human-centric experiences for some of the world’s top brands who are implementing digital experiences in AEM and Workfront. The successful candidate for this role will have high initiative, a passion for good customer experience, and a strategic approach to balancing user needs with business objectives.
You will be responsible for evolving what Adobe customer experience means across a wide variety of customers and industries, handling both the strategic and practical demands of customer transformations. This individual will need to understand how context, UX, and personalization come together leveraging data across the Adobe platform.

• Lead and drive sophisticated cross-functional teams towards clear, efficient, and accountable decision making and customer value delivery.
• Strong executive presence and interpersonal skills, with the ability to engage and inspire senior executives.
• Synthesize client findings into presentations of strategic narratives and conclusions appropriate for all levels of client leadership.
• Drive discovery, research, and analysis for user experiences. Identifying and supplying prescriptive design recommendations to improve and deliver customer value.
• Develop strategies and experiences for Adobe customers in the following functional areas: user research, information architecture, front-end design, interaction design, information design, visual design, and usability testing.
• Lead the creation of customer engagements and strategic artifacts, examples: User Experience Benchmarking Report, Personas, Information Architectures, Wireframes, Customer Journey Maps, User Experience Flows, Template & Component Designs, and Prototypes.
• Aid with evolution user experience design practice by chipping in and creating reusable design library (templates, pattern, and components), cross-skill training, and mentoring team members.
• Ability to negotiate quickly through technical or other challenges during development, in deep partnership with our AEM technical team.

Basic Qualifications

• Relevant BA/BS degree in a related field or 6 years of progressive experience in diagnosing and resolving customer and user experience challenges.
• Work experience in a leading technology company, strategy consulting organization, digital agency, or marketing department.
• Strong proficiency in AEM and the flow of content management tools and workflows.
• In-depth experience within Adobe Creative Cloud or comparable User Experience Tools, Adobe Marketing Cloud experience is a plus.
• Experience working in Agile environments.
• Willingness to travel based on client needs, pandemic considerations are in place at Adobe.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.