Senior Digital Programs Lead - CS Lifecycle & Growth

6sense; United States; Remote; USD 110.000 - 150.000; Vollzeit

Benefits dieser Stelle

Zusammenfassung

6sense seeks a Customer Success Operations leader to own the strategy, roadmap, and calendar for digital programs across the customer lifecycle. You will build the business case for programs and align them with CS Leadership, then lead cross-functional initiatives to scale successful digital journeys.

You will bring 4–6+ years in CS operations with Gainsight expertise, plus experience with Journey Orchestrator, email campaigns, and Salesforce/Snowflake integrations.

Qualifikationen

• 4–6+ years in Customer Success Operations or lifecycle programs, with 3–5 years using Gainsight.
• Proven experience with Journey Orchestrator, email campaigns, and Salesforce/Snowflake integrations.
• Ability to work independently, move fast, and deliver measurable outcomes without oversight.

Aufgaben

• Own the strategy, roadmap, and calendar for CS digital programs across the customer lifecycle.
• Build the business case for each program and prioritize the roadmap with CS Leadership.
• Act as project lead for cross-functional digital initiatives and scale what works.

Kenntnisse

Journey Orchestrator

Email campaigns

Gainsight

Salesforce

Snowflake

CS Operations

Tools

Gainsight

Salesforce

Snowflake

Jobbeschreibung

6sense seeks a Customer Success Operations leader to own the strategy, roadmap, and calendar for digital programs across the customer lifecycle. You will build the business case for programs and align them with CS Leadership, then lead cross-functional initiatives to scale successful digital journeys.

You will bring 4–6+ years in CS operations with Gainsight expertise, plus experience with Journey Orchestrator, email campaigns, and Salesforce/Snowflake integrations.