Senior Digital Program Manager (Fully Remote)

6sense; United States; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Job summary

6sense seeks a Customer Success Operations leader to own the strategy, roadmap, and calendar for digital programs across the customer lifecycle. You will build the business case for programs and align them with CS Leadership, then lead cross-functional initiatives to scale successful digital journeys.

You will bring 4–6+ years in CS operations with Gainsight expertise, plus experience with Journey Orchestrator, email campaigns, and Salesforce/Snowflake integrations.

Qualifications

• 4–6+ years in Customer Success Operations or lifecycle programs, with 3–5 years using Gainsight.
• Proven experience with Journey Orchestrator, email campaigns, and Salesforce/Snowflake integrations.
• Ability to work independently, move fast, and deliver measurable outcomes without oversight.

Responsibilities

• Own the strategy, roadmap, and calendar for CS digital programs across the customer lifecycle.
• Build the business case for each program and prioritize the roadmap with CS Leadership.
• Act as project lead for cross-functional digital initiatives and scale what works.

Skills

Journey Orchestrator

Email campaigns

Gainsight

Salesforce

Snowflake

CS Operations

Tools

Gainsight

Salesforce

Snowflake

Job description

• Own the strategy, roadmap, and calendar for CS digital programs across the customer lifecycle.
• Build the business case for each program and prioritize the roadmap with CS Leadership.
• Act as project lead for cross-functional digital initiatives and scale what works.

What You'll Bring:

• 4–6+ years in Customer Success Operations or lifecycle programs with 3–5 years of Gainsight building.
• Proven experience with Journey Orchestrator, email campaigns, and Salesforce/Snowflake integrations.
• Ability to work independently, move fast, and deliver measurable outcomes without oversight.

Success in the First 45 Days:

• Review current Gainsight programs and prioritize the backlog with CS Ops and Leadership.
• Launch updated and new digital journeys while establishing performance and gap reporting.
• Have prioritized engagement programs in market with measurable movement in reach.

6sense

6sense is an industry-leading technology company that helps organizations multiply growth, retention, and efficiency through AI-powered insights. Its culture emphasizes passion, purpose, and belonging, with employees encouraged to take risks, own outcomes, and create value for customers.