Senior Digital Production Support Analyst (Applications)

Citi; New York (NY); Hybrid; USD 9,500 - 14,000; Full time

Job summary

Citi in Chennai, India, is seeking a Digital Production Support Analyst. You will own end-to-end service delivery for Citi applications, focusing on stability, performance, and risk management across production environments in an agile setting.

Responsibilities include leading cross-functional collaborations, mentoring junior staff, supporting releases, day-to-day monitoring, and building technical documentation to ensure availability, reliability and regulatory compliance.

Qualifications

• 5-8 years experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with microservices, APIs and middleware development.
• Experience with cloud platforms such as OpenShift, GemFire and related APIs.

Responsibilities

• Provide technical and business support for Citi applications and drive stability and efficiency.
• Maintain and support applications and their operating environments.
• Lead day-to-day monitoring, risk reconciliations, and release participation.
• Develop and maintain support documentation and knowledge transfer.

Skills

Application support

Microservices

APIs

Middleware

Cloud platforms

Communication

Analytical skills

Incident management

Education

Bachelor’s degree

Tools

Splunk

AppDynamics

Job description

Citi in Chennai, India, is seeking a Digital Production Support Analyst. You will own end-to-end service delivery for Citi applications, focusing on stability, performance, and risk management across production environments in an agile setting.

Responsibilities include leading cross-functional collaborations, mentoring junior staff, supporting releases, day-to-day monitoring, and building technical documentation to ensure availability, reliability and regulatory compliance.