Sr. Associate I, Field Technical Service Engineering - Surgical
Scorpion Therapeutics
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Job summary
Alcon is seeking a Digital Field Service Engineer to serve as the technical expert for connected ophthalmic equipment and digital solutions.
You will install, configure, troubleshoot networked devices, support cybersecurity and remote monitoring, partner with customer IT teams, train users, and assist with product launches and software updates to maximize uptime and patient care. Travel within GA, AL, TN may be required.
Qualifications
- Associate’s degree or equivalent experience required.
- 2+ years of relevant field service experience.
- Fluency in English.
Responsibilities
- Install, configure, troubleshoot network-connected devices.
- Support network integration, cybersecurity, and remote monitoring.
- Partner with customer IT teams.
- Train users.
- Support product launches and software updates.
- Collaborate to improve equipment uptime and customer satisfaction.
- Promote digital adoption.
Skills
Education
Job description
Role: Digital Field Service Engineer at Alcon, serving as the technical expert for connected ophthalmic equipment and digital solutions.
- install, configure, troubleshoot network-connected devices
- support network integration, cybersecurity, and remote monitoring
- partner with customer IT teams
- train users
- support product launches and software updates
- collaborate to improve equipment uptime and customer satisfaction
- promote digital adoption
- associate’s degree or equivalent experience
- 2+ years relevant experience
- fluency in English
ophthalmic devices, digital connectivity, remote support, network integration, cybersecurity compliance, territory includes GA, AL, TN; ideal candidates in TN/AL/GA regions.
territory-based, with possible travel to support deployments and training.
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