Sr. Associate, Digital Product Enablement

Alcon; Fort Worth (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Alcon in Fort Worth, TX, seeks a Sr. Associate in Digital Product Enablement to drive operational workflows, ticket triage, and system accuracy across Salesforce and Jira.

The role supports onboarding and account readiness, coordinates orders, and helps with contract management for digital tools. Ideal candidates have a bachelor’s degree or equivalent experience and 2 years of relevant work, with strong English communication and organizational skills.

Qualifications

• Bachelor's degree or equivalent years of directly related experience (or high school +10 yrs; Assoc.+6 yrs; M.S.+0 yrs).
• The ability to fluently read, write, understand and communicate in English.
• 2 Years of Relevant Experience.

Responsibilities

• Manage and coordinate day-to-day operational activities that support ACE team efficiency.
• Triage and track ServiceNow tickets, partnering with L1/L2 support for timely resolution.
• Maintain system accuracy across Salesforce, Jira, and internal tools, including E2C tracking.
• Create and maintain Jira Epics with status updates and milestone tracking.
• Monitor and triage shared inboxes, ensuring timely routing and response coordination.
• Support Demo and Onboarding Meetings by capturing details and follow-ups.
• Coordinate scanner/device orders, tracking and delivery confirmation.
• Support contract coordination and sales order entry for digital tools.

Skills

Execution Excellence

Organization & Follow-Through

Collaboration

Problem-Solving

Continuous Improvement Mindset

Education

Bachelor's Degree or Equivalent

Job description

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. As a Sr. Associate, Digital Product Enablement, you will play a key role in supporting the Adi Commercial Enablement (ACE) team by managing critical operational workflows that enable efficient customer onboarding and ongoing digital product support.

This position is ideal for an early-career professional who is detail-oriented, highly organized, and interested in building a career within Digital Health. The role focuses on executing high-volume, process-driven tasks that support customer success, while providing exposure to digital tools, systems, and cross-functional collaboration at our Fort Worth, TX location. In this role a typical day will include:

Operational Workflow Execution

• Manage and coordinate day-to-day operational activities that support ACE team efficiency.
• Triage and track ServiceNow (SNOW) tickets, partnering with L1/L2 support teams to ensure timely resolution.
• Maintain system accuracy across Salesforce, Jira, and internal tools, including E2C tracking and updates.
• Create and maintain Jira Epics, including status updates, documentation uploads, and milestone tracking in support of ACE members.
• Monitor and triage shared inboxes (e.g., Adi.Help), ensuring timely routing and response coordination.

Onboarding & Account Readiness Support

• Support Demo and Onboarding Meetings by capturing details, notes and follow-ups as well as tracking action items and support escalating any risks.
• Support account setup activities and system validation steps.
• Coordinate scanner/device orders, including placement, tracking, and delivery confirmation.
• Support contract coordination and execute sales order entry for digital tools.
• Assist with account-level administrative needs supporting onboarding and adoption.

Key Competencies

• Execution Excellence: Delivers accurate, high-quality work in repeatable processes.
• Organization & Follow-Through: Tracks multiple workflows and ensures completion.
• Collaboration: Works effectively across cross-functional teams.
• Problem-Solving: Identifies issues and escalates appropriately.
• Continuous Improvement Mindset: Seeks opportunities to improve processes and efficiency.

WHAT YOU'LL BRING TO ALCON:

• Bachelor's Degree or Equivalent years of directly related experience (or high school +10 yrs; Assoc.+6 yrs; M.S.+0 yrs)
• The ability to fluently read, write, understand and communicate in English
• 2 Years of Relevant Experience

HOW YOU CAN THRIVE AT ALCON:

• Join Alcon's mission to provide top-tier, innovative products and solutions to enhance sight & enhance lives.
• Grow your career in a highly collaborative and diverse environment.
• Alcon provides robust benefits package including health, life, retirement, paid time off, and much more!

Alcon Careers

See your impact at alcon.com.careers

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ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY

Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to [e-mail] and let us know the nature of your request and your contact information.