Senior Digital Payments Ops Lead (Wire & FX)

City National Bank of Florida; Coral Gables (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health coverage

401(k) matching

Paid time off

Wellness resources

Job summary

City National Bank of Florida invites applications for a Digital Payments Supervisor. You will lead the Digital Payments department, overseeing Wire Operations, FX Operations, ACH, card operations, dispute processing and related services, ensuring accuracy, timeliness and regulatory compliance.

You will partner with Treasury, Compliance, Fraud, and IT to optimize payment operations, implement ISO 20022 updates, and support strategic initiatives while maintaining a strong control environment and

Qualifications

• 5 years experience in payment operations, wire transfer operations, foreign exchange operations, treasury services, SWIFT, or related financial services functions.
• 3 years leadership experience within a regulated financial institution, including staff leadership, operational controls, risk management, regulatory compliance, client service, and complex payment operations.
• Advanced knowledge of domestic and international wire transfer operations, including Fedwire, SWIFT messaging, payment investigations, repairs, returns, recalls, and exception processing.
• Strong knowledge of foreign currency payments and FX operations, including trade support, settlement instructions, confirmations, reconciliations, payment messaging, and settlement risk controls.

Responsibilities

• Provides leadership and operational oversight for the entire Digital Payments department, including Wire Operations, Foreign Exchange Operations, ACH Operations, card operations, transaction and card dispute processing, Transaction Support, payment investigations, and related payment services, with primary focus on Wire and FX Operations.
• Oversees daily departmental activities, ensuring transactions, exceptions, reconciliations, investigations, and service requests are completed accurately, timely, and in accordance with established service levels, policies, procedures, and regulatory requirements.
• Provides primary operational leadership for domestic and international wire transfers, including Fedwire, SWIFT, payment repairs, returns, recalls, cancellations, investigations, exceptions, and high-value transaction escalations.
• Provides primary operational leadership for foreign currency payments and FX operations, including trade support, settlement instructions, confirmations, reconciliations, payment messaging, reconciliations, exceptions, investigations, and coordination with internal and external settlement partners.
• Oversees payment screening and escalation processes to support compliance with sanctions, BSA/AML, fraud prevention, and other applicable control requirements.
• Establishes and monitors departmental operational standards, performance metrics, service levels, quality measures, segregation of duties, dual controls, and transaction approval requirements.

Skills

Leadership

Regulatory compliance

Problem solving

Communication

Education

Bachelor’s degree in Finance/Economics/Accounting

Tools

SWIFT

Fedwire

ISO 20022

Payment systems

Job description

City National Bank of Florida invites applications for a Digital Payments Supervisor. You will lead the Digital Payments department, overseeing Wire Operations, FX Operations, ACH, card operations, dispute processing and related services, ensuring accuracy, timeliness and regulatory compliance.

You will partner with Treasury, Compliance, Fraud, and IT to optimize payment operations, implement ISO 20022 updates, and support strategic initiatives while maintaining a strong control environment and