Senior Digital Payments Lead for Small Business

Citigroup Inc.; Irving (TX); Sur place; USD 115 000 - 172 000; Plein temps

Résumé du poste

Citigroup Inc. in Irving, TX seeks a Senior Product Manager for Digital Payments and Cash Management to own ACH originations, fraud mitigation, and client-facing payment controls.

You will partner with UX, technology, and analytics to deliver secure, scalable digital solutions and drive adoption across small business clients. You will shape product roadmaps for payments and transfers, coordinate with fintechs and vendors, and analyze market data to prioritize impactful enhancements.

Qualifications

• 6-10 years experience in product management, with direct ownership of payment products or cash management capabilities across their full lifecycle.
• Practical knowledge of ACH, Wires, Real-Time payments processing and payment operations with the ability to translate that expertise into product decisions that improve client outcomes.
• Analytical capability to interpret product performance data, identify client pain points, and build evidence-based cases for product investment and prioritization.
• Clear written and verbal communication skills, with the ability to align cross-functional stakeholders and articulate complex payment concepts in plain language.
• Ability to manage competing priorities independently, maintain delivery pace under pressure, and adjust quickly when requirements or timelines shift.
• A bachelor's degree or equivalent university qualification is required.

Responsabilités

• Lead end-to-end product management for Digital Cash Management solutions including ACH originations, Real-time Payments & Wire Payments for Small Businesses.
• Own the development and optimization of ACH fraud mitigation capabilities, including Positive Pay, Debit Block, and Debit Filter solutions, to protect clients against unauthorized payment activity.
• Lead the development and execution of strategic product roadmaps for Payments and Transfers capabilities, coordinating product launches, enhancements, and marketing to maximize business impact.
• Shape strategic product roadmaps for payments and cash management capabilities, identifying enhancements that improve processing efficiency and strengthen competitive positioning.
• Partner with UX, technology, and analytics teams to translate client needs into scalable, intuitive digital solutions that measurably improve adoption and satisfaction.
• Coordinate digital integration efforts with fintech partners, third-party vendors, and internal technology teams to extend capabilities through APIs and embedded banking.
• Analyze competitive landscapes, market trends, and client research to identify opportunities and inform product strategy and execution priorities.
• Monitor product performance metrics and translate findings into targeted improvements that increase client adoption, payment accuracy, and overall satisfaction.
• Develop and apply client and market insights to validate product decisions, identify gaps in current capabilities, and prioritize the most impactful enhancements.

Formation

Bachelor’s degree/University degree. Master’s degree preferred

Description du poste

Citigroup Inc. in Irving, TX seeks a Senior Product Manager for Digital Payments and Cash Management to own ACH originations, fraud mitigation, and client-facing payment controls.

You will partner with UX, technology, and analytics to deliver secure, scalable digital solutions and drive adoption across small business clients. You will shape product roadmaps for payments and transfers, coordinate with fintechs and vendors, and analyze market data to prioritize impactful enhancements.