Senior Digital Ops Lead: E‑Commerce & Kiosks (Hybrid)

Yum Brands; Honolulu (HI); On-site; USD 104,600 - 142,065; Full time

Benefits offered by this job

Hybrid work schedule

Onsite childcare

Onsite dining center and game room

Onsite dry cleaning and carwash

Onsite gym and fitness classes

Vacation and volunteering time off

Tuition reimbursement

Parental leave and adoption assistance

401(k) with 6% match

Medical & dental benefits

Employee discounts

Job summary

Yum Brands is seeking a Sr. Associate Manager, Digital Operations to shape the operational strategy for our digital platforms, including E‑Commerce, Kiosks, and loyalty solutions.

You will lead cross‑functional teams and manage programs from design to national rollout, driving improvements for both customers and restaurant teams. You will analyse data, market feedback, and internal inputs to prioritize initiatives and influence product roadmaps.

Qualifications

• Bachelor's degree in a relevant field or equivalent on‑the‑job experience.
• 7+ years of experience in restaurant/retail operations, management consulting, or digital operations strategy.
• Excellent communication and presentation skills with the ability to influence internal stakeholders.

Responsibilities

• Develop operational strategy for digital platforms including E‑Commerce, Kiosks, and Restaurant Control Center.
• Lead cross‑functional teams to drive national launches and improve customer and team member experiences across the order journey.
• Apply project management principles from test design through post‑launch improvements across multiple product teams.
• Analyze data and field feedback to set priorities and align roadmaps with brand goals.
• Own digital restaurant execution by monitoring performance and optimizing programs.
• Foster cross‑functional relationships with franchisee partners and field operators.

Skills

Communication skills

People management

Stakeholder influence

Project management

Business requirements

Education

Bachelor's degree or equivalent

Job description

Yum Brands is seeking a Sr. Associate Manager, Digital Operations to shape the operational strategy for our digital platforms, including E‑Commerce, Kiosks, and loyalty solutions.

You will lead cross‑functional teams and manage programs from design to national rollout, driving improvements for both customers and restaurant teams. You will analyse data, market feedback, and internal inputs to prioritize initiatives and influence product roadmaps.