Senior Digital Media Support Specialist

Google Operations Center; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Health care coverage

Onsite meals & snacks

Job summary

Google Operations Center is seeking a Platinum Customer Support Senior Associate to deliver exceptional experience for Google Marketing Platforms and AdWords products. You will resolve campaign setup and performance issues for advertisers, agencies, and internal clients, while maintaining top-tier service metrics.

You will collaborate with L1–L2 teams and cohort leads to provide comprehensive solutions, owning end-to-end resolution and customer satisfaction, and driving improvements to support

Qualifications

• 12+ months experience troubleshooting Google Analytics and PMAX with deep product knowledge.
• Ability to identify customer needs and translate into effective actions.
• Strong reasoning and ability to navigate complex internal processes.

Responsibilities

• Understand the broader context of customer challenges to provide holistic support.
• Collaborate with cross-functional teams to resolve complex issues.
• Demonstrate ownership of end-to-end support for customer challenges.
• Maintain professional demeanor and manage sensitive issues effectively.
• Proactively suggest process and product improvements based on feedback.

Skills

English proficiency

GA Troubleshooting

PMAX Troubleshooting

Customer-first mindset

Cross-functional collaboration

Problem solving

Job description

Google Operations Center is seeking a Platinum Customer Support Senior Associate to deliver exceptional experience for Google Marketing Platforms and AdWords products. You will resolve campaign setup and performance issues for advertisers, agencies, and internal clients, while maintaining top-tier service metrics.

You will collaborate with L1–L2 teams and cohort leads to provide comprehensive solutions, owning end-to-end resolution and customer satisfaction, and driving improvements to support