Ads Solutions Engineer — Technical Customer Enablement

Google; Boulder (CO); On-site; USD 126,000 - 180,000; Full time

Benefits offered by this job

Equity

Bonus target

Job summary

Google's gTech Ads team is responsible for all support and technical services for advertisers and partners across the Ads products stack. The role offers a blend of technical problem-solving, customer interaction, and strategic impact, with opportunities to own the end-to-end customer experience and drive positive change.

You will troubleshoot complex issues, develop diagnostic tools, and collaborate with Product, Engineering and Sales to improve features and deliver excellent service to a

Qualifications

• 3 years of experience troubleshooting technical issues for internal/external partners or customers.
• 3 years of experience in either system design or reading code.

Responsibilities

• Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners.
• Troubleshoot complex technical product issues and apply deep product expertise to solve technical customer issues and escalations. Understand Floodlight conversion modeling, AI-powered SA360 bidding, and enterprise ads platforms.
• Develop tools and automation for better diagnostics/data fixes and debugging, either independently or in partnership with Product Engineering teams.
• Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Product Management, Engineering and Business Solutions teams.
• Analyze data and insights to create action plans to solve issues at the root cause for the top customers, focusing on knowledge management, operational improvements, account reviews and product adoption.

Skills

Troubleshooting

System design

Code reading

Education

Bachelor’s degree or equivalent practical experience

Tools

Google Ads

Job description

Google's gTech Ads team is responsible for all support and technical services for advertisers and partners across the Ads products stack. The role offers a blend of technical problem-solving, customer interaction, and strategic impact, with opportunities to own the end-to-end customer experience and drive positive change.

You will troubleshoot complex issues, develop diagnostic tools, and collaborate with Product, Engineering and Sales to improve features and deliver excellent service to a