Senior Search Ads Product Specialist, CoE

Google Inc.; Boulder (CO); On-site; USD 114,000 - 163,000; Full time

Job summary

Google Inc. in Boulder, CO is seeking a Search Product Specialist within the gTech Ads Customer Support Search Center of Excellence to resolve complex escalations and drive product improvements for Google Ads Search products.

You will partner with Product, Engineering, Sales and GCC to elevate advertiser experiences and operational efficiency. The role emphasizes data-driven analysis, mentoring junior staff, and scaling support across global workflows, with a focus on improving search

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in a technical project management or a customer-facing role.
• Experience troubleshooting Google Ads Search campaigns, Smart Bidding, Performance Max Search components, search query matching, or Google Ads scripts/APIs.

Responsibilities

• Serve as technical SME to operationalize and evaluate AI-assisted troubleshooting tools and agents (e.g., Cases AI, Foundry, Catalyst, Search Diagnostic Agents).
• Drive knowledge dissemination, playbooks, and upskilling programs across global L2 Search communities and expert hubs.
• Channel support insights and telemetry into systemic product, tooling, and process enhancements in collaboration with Product and Engineering.
• Partner with Sales, Global Customer Care (GCC), Large Customer Sales (LCS), Google Customer Solutions (GCS), and Design Tech to streamline customer journeys and reduce operational drag.
• Deliver deep troubleshooting and root-cause resolution for high-stakes customer escalations across Search and Performance Max.

Skills

Technical troubleshooting

Cross-functional collaboration

Data analysis

Project management

Communication

Education

Bachelor’s degree or equivalent practical experience

Tools

SQL

Job description

Google Inc. in Boulder, CO is seeking a Search Product Specialist within the gTech Ads Customer Support Search Center of Excellence to resolve complex escalations and drive product improvements for Google Ads Search products.

You will partner with Product, Engineering, Sales and GCC to elevate advertiser experiences and operational efficiency. The role emphasizes data-driven analysis, mentoring junior staff, and scaling support across global workflows, with a focus on improving search