Strategic Product Support Lead for Growth

Google; Boulder (CO); On-site; USD 114,000 - 163,000; Full time

Job summary

Google's gTech Ads team in Colorado is seeking a senior contributor to drive end-to-end support readiness for high-stakes promotional campaigns and core user journeys across our Ads products stack. You will partner with Product, Engineering and Sales to translate feedback into actionable insights that grow campaigns and improve metrics.

You will lead cross-functional initiatives, manage channel integrations such as Google Fi Signups on gStore, orchestrate cost-saving programs, and coordinate

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in a technical project management or a customer-facing role.
• Experience coordinating across technical and non-technical stakeholders to launch features or manage operations.

Responsibilities

• Drive end-to-end support readiness for high-stakes campaigns and core user journeys; translate feedback into actionable insights driving growth and key metrics.
• Serve as the strategic bridge between Product / Engineering teams and Tier 2 Support; ensure teams are equipped via training, documentation, and tools.
• Lead support strategy for high-touch channel integrations, including Google Fi Signups on gStore and Fi Promotions.
• Orchestrate cost-saving initiatives and manage the Emerging Issues program, coordinating incident responses and capacity planning.

Skills

Technical PM

Customer-facing

Stakeholder coordination

Education

Bachelor’s degree or equivalent practical experience

Tools

Pulse

Job description

Google's gTech Ads team in Colorado is seeking a senior contributor to drive end-to-end support readiness for high-stakes promotional campaigns and core user journeys across our Ads products stack. You will partner with Product, Engineering and Sales to translate feedback into actionable insights that grow campaigns and improve metrics.

You will lead cross-functional initiatives, manage channel integrations such as Google Fi Signups on gStore, orchestrate cost-saving programs, and coordinate