Senior Digital Experience Manager

United States Postal Service; Washington (District of Columbia); On-site; USD 150,000 - 210,000; Full time

Job summary

The United States Postal Service seeks a senior digital experience leader to develop and execute strategies across usps.com, the Postal Store, and mobile apps. You will guide a team of professionals responsible for design, optimization, and day-to-day operations, ensuring a consistent, accessible, and customer-centric digital experience.

You will collaborate with stakeholders and contractors, manage budgets, and set roadmaps for SEO, ASO, content strategy, and performance analytics to drive

Qualifications

• Knowledge of digital platform design principles and UX/UI standards.
• Experience with front-end web/mobile development practices (HTML, CSS).
• Experience with digital marketing strategy, e-commerce and SEO including AI-driven search.
• Ability to translate data insights into actionable improvements.
• Ability to manage budgets and lead a team across projects.

Responsibilities

• Oversees day-to-day website operations and content management for usps.com and apps.
• Leads UX/UI strategy and front-end design to ensure accessible, responsive platforms.
• Develops content optimization strategies to boost visibility and engagement.
• Manages iOS/Android app experiences and ASO to improve mobile adoption.
• Oversees USPS Store e-commerce performance and feature enhancements.
• Monitors platform performance and provides data-driven recommendations.
• Develops a continuous improvement roadmap for the online customer journey.
• Ensures compliance with privacy, accessibility, and regulatory requirements.
• Manages unit budget and mentors digital marketing professionals.

Skills

UX/UI strategy

Team leadership

Front-end design

Content optimization

Data analysis

Budget management

Stakeholder management

SEO

AI search

Tools

HTML

CSS

SEO tools

Analytics tools

ASO tools

Job description

The United States Postal Service seeks a senior digital experience leader to develop and execute strategies across usps.com, the Postal Store, and mobile apps. You will guide a team of professionals responsible for design, optimization, and day-to-day operations, ensuring a consistent, accessible, and customer-centric digital experience.

You will collaborate with stakeholders and contractors, manage budgets, and set roadmaps for SEO, ASO, content strategy, and performance analytics to drive