Senior Digital Employee Experience Product Owner

Cardinal Health; San Juan (PR); On-site; USD 88,000 - 138,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k savings plan

Paid time off

Health savings account (HSA)

FSAs

Disability coverage

Paid parental leave

Wellness programs

Job summary

Cardinal Health seeks a Digital Employee Experience Product Owner to lead the DEX transformation roadmap and maximize value from the DEX tool investment. You will translate telemetry and sentiment into measurable business outcomes, reduce digital friction, and drive adoption of proactive experiences across the enterprise.

You will oversee DEX analytics, campaigns, and value realization, manage backlogs, and coordinate change governance with engineering and support teams to deliver significant

Qualifications

• Bachelor’s degree preferred in IT, business, or engineering
• 7+ years in Product Management, DEX, ITSM, or related fields
• 3+ years leading enterprise programs spanning multiple functions
• Experience translating business objectives into technical requirements
• Strong communication skills with senior leadership stakeholders
• Knowledge of endpoint management metrics and enterprise EUC environments
• Experience with ServiceNow workflows and automation

Responsibilities

• Own and lead the DEX roadmap, backlog, and governance aligned to transformation objectives.
• Drive adoption of AI-enabled solutions, automation, and proactive support models.
• Serve as primary business owner for DEX platform capabilities.
• Lead a team of DEX analysts and experience specialists monitoring telemetry and sentiment data.
• Translate insights into remediation initiatives for multiple IT and business teams.
• Manage product backlogs, requirements, and release governance for DEX improvements.
• Govern change controls, release management, testing strategies, and deployments.
• Validate remediation activities through change management processes.
• Develop communication and change management strategies for endpoint updates and OS changes.

Skills

Product management

Digital Employee Experience

End User Computing

IT Service Management

Digital transformation

Stakeholder alignment

Executive communication

Education

Bachelor's degree (Information Technology, Business Administration, Engineering, Information Systems)

Tools

ServiceNow

MS Office Suite

Job description

Cardinal Health seeks a Digital Employee Experience Product Owner to lead the DEX transformation roadmap and maximize value from the DEX tool investment. You will translate telemetry and sentiment into measurable business outcomes, reduce digital friction, and drive adoption of proactive experiences across the enterprise.

You will oversee DEX analytics, campaigns, and value realization, manage backlogs, and coordinate change governance with engineering and support teams to deliver significant