Senior Digital Employee Experience Engineer

Cardinal Health; Washington (District of Columbia); On-site; USD 88,000 - 138,000; Full time

Job summary

Cardinal Health seeks a Digital Employee Experience (DEX) Product Owner to lead the DEX transformation roadmap and maximize value from the DEX tool investment. You will oversee analytics, experience campaigns, and value realization while managing the product backlog, change controls, and release governance with Client Engineering and support teams.

This role requires transforming telemetry and sentiment into business outcomes, coordinating deployments of endpoint improvements, and driving

Qualifications

• Bachelor’s degree in Information Technology, Business Administration, Engineering, Information Systems, or a related field, preferred.
• 7+ years of experience in Product Management, Digital Employee Experience, End User Computing, IT Service Management, Employee Experience, Technology Operations, or Digital Transformation, preferred.
• 3+ years of experience leading enterprise-wide programs or products spanning multiple technology and business functions, preferred.
• Experience developing and executing strategic roadmaps, product backlogs, and multi-year transformation initiatives, preferred.
• Proven ability to lead large-scale initiatives through influence, collaboration, and stakeholder alignment without direct authority, preferred.
• Experience translating business objectives into technical requirements, operational execution plans, and measurable outcomes, preferred.
• Exceptional written and verbal communication skills with ability to present recommendations, roadmaps, and outcomes to senior leadership, preferred.
• Strong understanding of critical endpoint management performance metrics and enterprise end user computing environments, preferred.
• Experience with ServiceNow management and workflow automations, preferred
• Strong knowledge of MS Office applications (Excel, PowerPoint, Word and Outlook), preferred
• Ability to travel at least 10-15% of time, if necessary

Responsibilities

• Own and lead the Digital Employee Experience (DEX) roadmap, backlog, and governance processes, aligning to three-year transformation objectives and value realization targets.
• Drive adoption of AI-enabled solutions, self-healing automation, and proactive support models with business and IT partners.
• Serve as the primary business owner for DEX platform capabilities.
• Lead a team of DEX analysts and experience specialists monitoring endpoint telemetry, sentiment, and digital experience data.
• Translate DEX insights into prioritized remediation initiatives for multiple IT and business teams.
• Serve as the technical Product Owner for DEX-driven enhancements, managing backlogs and requirements.
• Govern change controls, release management, testing strategies, and deployments for DEX fixes and enhancements.
• Validate and test DEX-driven remediation activities through governance processes before deployment.
• Develop communication, adoption, and change management strategies for endpoint updates and OS changes.
• Lead creation and socialization of employee-facing communications about upcoming changes and benefits.
• Drive digital experience campaigns to educate employees, improve adoption, gather feedback and enhance productivity.
• Establish closed-loop processes to convert insights into actions and measure outcomes.
• Define, monitor, and report KPIs related to productivity, digital experience scores, and technology investments.

Skills

Product Management

Digital Employee Experience

End User Computing

IT Service Management

Employee Experience

Technology Operations

Digital Transformation

Education

Bachelor’s degree in Information Technology, Business Administration, Engineering, Information Systems, or related field

Tools

ServiceNow

MS Office (Excel, PowerPoint, Word, Outlook)

Job description

Cardinal Health seeks a Digital Employee Experience (DEX) Product Owner to lead the DEX transformation roadmap and maximize value from the DEX tool investment. You will oversee analytics, experience campaigns, and value realization while managing the product backlog, change controls, and release governance with Client Engineering and support teams.

This role requires transforming telemetry and sentiment into business outcomes, coordinating deployments of endpoint improvements, and driving