Senior Digital Employee Experience Product Owner

Cardinal Health; Augusta (ME); On-site; USD 88,000 - 138,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a DEX Product Owner within IT Client Services to lead the Digital Employee Experience transformation roadmap, optimize employee productivity, and realize value from the DEX program. You will oversee analytics, campaigns, and governance while managing backlogs and release processes with cross-functional teams to deliver measurable business outcomes.

You will partner with engineering and support teams to deploy endpoint improvements, validate changes through governance,

Qualifications

• Bachelor’s degree in IT or related field; preferred.
• 7+ years of experience in Product Management, Digital Employee Experience, End User Computing, IT Service Management, Employee Experience, Technology Operations, or Digital Transformation, preferred.
• 3+ years of experience leading enterprise-wide programs or products that span multiple technology and business functions, preferred.
• Demonstrated experience developing and executing strategic roadmaps, product backlogs, and multi-year transformation initiatives, preferred.
• Proven ability to lead large-scale initiatives through influence, collaboration, and stakeholder alignment without direct authority, preferred.
• Experience translating business objectives into technical requirements, operational execution plans, and measurable outcomes, preferred.
• Exceptional written and verbal communication skills with ability to present recommendations, roadmaps, and outcomes to senior leadership, and to work with the communications team to execute end user DEX communication campaigns, preferred.
• Strong understanding of critical endpoint management performance metrics, and enterprise end user computing environments, preferred.
• Experience with ServiceNow management and workflow automations, preferred
• Strong knowledge of MS Office applications (Excel, PowerPoint, Word and Outlook), preferred
• Ability to travel at least 10-15% of time, if necessary

Responsibilities

• Own and lead the Digital Employee Experience (DEX) roadmap, backlog, and governance processes, ensuring alignment to transformation objectives and value targets.
• Drive adoption of AI-enabled solutions, self-healing automation, and proactive support models with business and IT partners.
• Serve as the primary business owner for DEX platform capabilities.
• Lead a team of DEX analysts and experience specialists monitoring telemetry, sentiment, and data for proactive improvement.
• Translate DEX insights into remediation initiatives for multiple support teams.
• Serve as the technical Product Owner for DEX-driven enhancements, managing backlogs and requirements.
• Govern change controls, release management, testing strategies, and deployments for DEX fixes.
• Validate, test, and approve DEX remediation activities through governance processes before deployment.
• Develop communication, adoption, and change management strategies for endpoint updates and OS changes.
• Lead creation and socialization of employee-facing communications about DEX improvements.
• Drive digital experience campaigns to educate employees, gather feedback, and enhance productivity and satisfaction.
• Establish closed-loop processes to convert insights into actions and measure outcomes.
• Define, monitor, and report KPIs related to productivity, digital experience, and technology investment.

Skills

Product Management

Digital Employee Experience

End User Computing

IT Service Management

Employee Experience

Technology Operations

Digital Transformation

Roadmap development

Stakeholder alignment

Requirements translation

Communication

Endpoint management

ServiceNow

MS Office

Travel availability

Education

Bachelor’s degree in Information Technology, Business Administration, Engineering, Information Systems, or a related field

Tools

ServiceNow

Job description

Cardinal Health is seeking a DEX Product Owner within IT Client Services to lead the Digital Employee Experience transformation roadmap, optimize employee productivity, and realize value from the DEX program. You will oversee analytics, campaigns, and governance while managing backlogs and release processes with cross-functional teams to deliver measurable business outcomes.

You will partner with engineering and support teams to deploy endpoint improvements, validate changes through governance,