Strategic Campaign Success Manager

Information Security Media Group (ISMG); Princeton (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

ISMG is seeking a strategic Customer Success Manager to join our Digital Campaigns team. You will manage a high volume of digital marketing campaigns, serve as the main client contact, and lead strategic discussions to drive campaign success and client retention.

Ideal candidates have 3–5 years in customer success or related roles, a Bachelor's in a relevant field, and comfort with Salesforce or Monday.com to track campaigns and outcomes.

Qualifications

• 3-5 years of experience in a client-facing Customer Success, Account Management, Campaign Management, Sales Planning, Client Services, or Digital Marketing role.
• Bachelor's degree in Marketing, Communications, Business, or a related field preferred.
• Experience in B2B media, ad tech, digital publishing, agency, or integrated marketing environments is highly desirable.

Responsibilities

• Manage a high volume of concurrent digital marketing campaigns while ensuring timelines, deliverables, and client expectations are met.
• Serve as the primary point of contact for clients throughout the campaign lifecycle, building trusted relationships through proactive communication and strategic guidance.
• Lead client touchpoints including campaign kickoffs, insight calls, performance reviews, and planning discussions.
• Monitor campaign performance, analyze KPIs, identify trends, and address risks or gaps to ensure successful outcomes.
• Collaborate with Sales, Operations, Product, and Leadership to deliver a seamless customer experience.

Skills

Client facing

Account management

Campaign management

Digital marketing

B2B media

Education

Bachelor's degree in Marketing, Communications, Business, or related field

Tools

Salesforce

Monday.com

Job description

ISMG is seeking a strategic Customer Success Manager to join our Digital Campaigns team. You will manage a high volume of digital marketing campaigns, serve as the main client contact, and lead strategic discussions to drive campaign success and client retention.

Ideal candidates have 3–5 years in customer success or related roles, a Bachelor's in a relevant field, and comfort with Salesforce or Monday.com to track campaigns and outcomes.