Senior Digital Commerce Product Leader

Kappaalphapsi1911; Charlotte, Northern (NC, KY); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Truist seeks a Senior Product Manager, Digital Commerce to define, deliver, and optimize digital commerce capabilities across channels. The role partners with Product, Technology, Experience Design, Marketing, Data and Analytics, Risk, Legal, Compliance, Operations, and stakeholders to create client-centered, measurable experiences aligned with enterprise priorities.

The role emphasizes product discovery, translating problems into opportunities, and owning the product lifecycle from discovery

Responsibilities

• Define and maintain the product vision, strategy, roadmap, and measurable outcomes for Digital Commerce products, platforms, journeys, or capabilities.
• Own product discovery by identifying client needs, business opportunities, and digital experience gaps.
• Partner with Experience Design, Research, Analytics, Marketing, Technology to translate insights into prioritized solutions.
• Lead roadmap development and prioritization across digital commerce capabilities, balancing client value, risk, and feasibility.
• Translate strategy into epics, features, user stories, acceptance criteria, and measurable success metrics in partnership with Technology, Design, and delivery teams.
• Serve as a key product leader in Agile ceremonies, including PI planning, backlog refinement, sprint planning, reviews, demos, and release readiness discussions.
• Maintain alignment between roadmap, delivery backlog, and enterprise themes with a strong product-and-design perspective.
• Develop and communicate high-level experience concepts and workflows using AI-assisted concepting tools to visualize ideas.
• Lead cross-functional discovery efforts using customer research, analytics, and design thinking to identify unmet needs and opportunities.
• Use analytics, client feedback, and funnel data to evaluate health and recommend improvements.
• Establish and communicate product KPIs, including digital adoption, completion rate, conversion, funding, and ease of use.

Job description

Truist seeks a Senior Product Manager, Digital Commerce to define, deliver, and optimize digital commerce capabilities across channels. The role partners with Product, Technology, Experience Design, Marketing, Data and Analytics, Risk, Legal, Compliance, Operations, and stakeholders to create client-centered, measurable experiences aligned with enterprise priorities.

The role emphasizes product discovery, translating problems into opportunities, and owning the product lifecycle from discovery