Senior Digital Commerce Product Leader

Information Technology Senior Management Forum; Charlotte (NC); On-site; USD 120,000 - 170,000; Full time

Job summary

Truist seeks a Senior Product Manager, Digital Commerce to define and drive digital experiences across channels. You will partner with Experience Design, Marketing, Data, Risk, and Technology to shape a measurable roadmap and deliver customer-centered outcomes.

You will translate business needs into epics and stories, lead cross-functional discovery, and ensure security, compliance, and accessibility requirements are integrated throughout the lifecycle.

Qualifications

• Bachelor’s degree in business, engineering, design, or technology, or related field or equivalent combination of education and professional experience.
• 7+ years of product management, digital, technology, financial services, marketing technology, experience design, consulting, strategy, or related experience.
• 5+ years delivering digital products, journeys, platform capabilities, or business initiatives within a matrixed organization.
• Experience developing product strategy, roadmaps, business cases, product requirements, and measurable outcomes.
• Experience leading cross-functional teams across Product, Technology, Design, Analytics, Marketing, Risk, Legal, Compliance, Operations, or related functions.
• Translate client needs, business goals, and technical considerations into prioritized product work.
• Strong understanding of Agile delivery practices, including PI planning, backlog management, sprint planning, demos, release readiness, and ability to use AI-enabled tools to manage demand and refine epics, features, stories, and acceptance criteria.
• Data analytics, client feedback, performance trends, and fluency with AI tools to identify opportunities and suggest actions.
• Strong understanding of digital experience design: journeys, service design, usability, accessibility, design systems, and experience validation.
• Experience applying Design Thinking / Human-Centered Design / Jobs-to-Be-Done / Service Design.
• Experience creating low-fidelity concepts, flows, journeys, prototypes, or solution models to communicate direction.
• Strong communication, facilitation, negotiation, and stakeholder management skills.
• Ability to lead through ambiguity and prioritize in a fast-paced environment.
• Analytical, decision-making, problem-solving, and critical-thinking skills.
• Experience managing risk, controls, compliance, security, privacy, accessibility in product delivery.
• Proficiency with Microsoft Office and AI-enabled productivity tools.

Responsibilities

• Define and maintain the product vision, strategy, roadmap, and measurable outcomes for assigned Digital Commerce products, platforms, journeys, or capabilities.
• Own product discovery by identifying client needs, business opportunities, operational pain points, market trends, competitive insights, and digital experience gaps.
• Partner with Experience Design, Research, Analytics, Marketing, Technology, and business stakeholders to translate insights into prioritized product opportunities and solutions.
• Lead roadmap development and prioritization across digital commerce capabilities, balancing client value, business impact, risk, feasibility, platform health, and regulatory requirements.
• Translate product strategy into epics, features, user stories, acceptance criteria, and business requirements in partnership with Technology, Design, and delivery teams.
• Serve as a key product leader in Agile ceremonies, including PI planning, backlog refinement, sprint planning, reviews, demos, dependency reviews, and release readiness discussions.

Job description

Truist seeks a Senior Product Manager, Digital Commerce to define and drive digital experiences across channels. You will partner with Experience Design, Marketing, Data, Risk, and Technology to shape a measurable roadmap and deliver customer-centered outcomes.

You will translate business needs into epics and stories, lead cross-functional discovery, and ensure security, compliance, and accessibility requirements are integrated throughout the lifecycle.