Senior Digital Banking Team Lead

Sikorsky Financial Credit Union, Inc.; Stratford (CT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental coverage

Life insurance

401(k) plan with company match

Tuition reimbursement

Job summary

Sikorsky Credit Union is seeking a Digital Services Supervisor to lead the Digital Banking team, mentor staff, and ensure efficient member service. You will guide representatives, resolve issues, and support product knowledge and workflows to enhance member satisfaction.

The role involves processing membership and deposit accounts, promoting services, and coordinating with Digital Banking leadership to ensure consistent service delivery and regulatory compliance.

Qualifications

• Strong communication and interpersonal skills.
• Experience supervising staff and meeting targets.
• Familiarity with banking products and services.

Responsibilities

• Lead Digital Service Representatives and Digital Solutions Specialists.
• Monitor daily operations and maintain target metrics.
• Originate, process, and fund new membership and deposit accounts.

Skills

Communication

Supervisory experience

Customer service

Microsoft Office

Education

High school diploma

Some college coursework in business

Tools

Microsoft Office

Job description

Sikorsky Credit Union is seeking a Digital Services Supervisor to lead the Digital Banking team, mentor staff, and ensure efficient member service. You will guide representatives, resolve issues, and support product knowledge and workflows to enhance member satisfaction.

The role involves processing membership and deposit accounts, promoting services, and coordinating with Digital Banking leadership to ensure consistent service delivery and regulatory compliance.