Member Solutions Expert - Banking Help & Insights

Sikorsky Financial Credit Union, Inc.; Stratford (CT); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

Paid time off and holidays

Tuition reimbursement

Job summary

Sikorsky Credit Union is seeking a Member Solutions Specialist to assist members by phone, email, chat, and secure message, delivering positive service experiences that build trust and loyalty. You’ll help with account inquiries, transactions, online banking, bill pay, and mobile banking, using technology to educate members on credit union products and solutions while adhering to regulatory guidelines.

Join a team that values service, teamwork, integrity and responsibility, with competitive pay

Qualifications

• Experience in customer service within a financial institution preferred.
• Strong communication and interpersonal skills.
• Familiarity with Microsoft Office and standard banking software.

Responsibilities

• Provides exceptional verbal and written communication to ensure member satisfaction.
• Processes transactions and researches inquiries per guidelines for comprehensive responses.
• Assists members with online banking, bill pay, and mobile banking; educates on Credit Union products.

Skills

Customer service

Financial services

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Sikorsky Credit Union is seeking a Member Solutions Specialist to assist members by phone, email, chat, and secure message, delivering positive service experiences that build trust and loyalty. You’ll help with account inquiries, transactions, online banking, bill pay, and mobile banking, using technology to educate members on credit union products and solutions while adhering to regulatory guidelines.

Join a team that values service, teamwork, integrity and responsibility, with competitive pay