Senior Digital Account Leader | Hybrid/Remote

NorthWing Digital; Hopkins (MN); Hybride; USD 90 000 - 120 000; Plein temps

Résumé du poste

NorthWing Digital in the Twin Cities seeks a Senior Digital Account Manager to lead a high-value client portfolio, translate objectives into digital strategies, and guide account teams. You will build trusted relationships with stakeholders, drive quarterly business reviews, and collaborate with SEO, paid media, analytics, and web specialists to deliver measurable results.

This hybrid role combines strategic leadership with hands-on client work and mentoring of junior account managers to

Qualifications

• 5-7 years in digital marketing, agency account management or related client-facing role.
• Experience managing complex client relationships and digital marketing initiatives.
• Strong understanding of digital marketing channels (SEO, paid media, web, analytics).
• Demonstrated ability to lead client meetings and communicate strategic recommendations.
• Experience working across multidisciplinary teams.
• Strong project management, organization, and prioritization skills.
• Excellent written and verbal communication skills.

Responsabilités

• Lead a portfolio of high-value client accounts and serve as a primary strategic point of contact.
• Build and maintain strong, trusted relationships with key client stakeholders.
• Lead client meetings, strategy sessions, quarterly business reviews, and account planning activities.
• Develop a strong understanding of client businesses, objectives, audiences, challenges, and opportunities.
• Translate digital marketing performance into clear insights, recommendations, and next steps.
• Proactively identify and address client risks, challenges, and opportunities.
• Maintain client satisfaction, retention, and engagement.
• Ensure client expectations and priorities are communicated to internal teams.
• Partner with SEO, Paid Media, Web, Analytics, and other specialists to develop integrated digital strategies.
• Ensure initiatives align with client objectives and performance goals.
• Monitor account performance and identify opportunities for optimization.
• Help clients understand performance data and implications for their broader business.
• Stay current on digital marketing trends, technologies, and best practices.
• Bring strategic recommendations and new ideas to clients proactively.
• Provide day-to-day mentorship and guidance to Digital Account Managers.
• Help Account Managers prioritize work and manage client expectations.
• Lead by example in client communication, strategic thinking, organization, and accountability.
• Support onboarding and training of new team members.
• Provide feedback and input related to performance and career growth.
• Help establish and reinforce effective account management processes and best practices.
• Promote collaboration and knowledge sharing across the Client Services team.

Connaissances

5-7 yrs exp

Managing complex clients

Digital channels

Lead meetings

Cross-functional teams

Project management

Communication

Formation

Bachelor’s degree in Marketing, Business, Communications, or related field

Description du poste

NorthWing Digital in the Twin Cities seeks a Senior Digital Account Manager to lead a high-value client portfolio, translate objectives into digital strategies, and guide account teams. You will build trusted relationships with stakeholders, drive quarterly business reviews, and collaborate with SEO, paid media, analytics, and web specialists to deliver measurable results.

This hybrid role combines strategic leadership with hands-on client work and mentoring of junior account managers to