Senior Developer Community Engineer

Retool; San Francisco (CA); Hybrid; USD 140,000 - 187,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Opportunities for professional growth

Job summary

A tech development platform is looking for a Senior Community Support Engineer to provide technical assistance through the Developer Forum and Office Hours. Responsibilities include user engagement, debugging, and creating knowledge resources. The ideal candidate has 3+ years in support or developer education, advanced JavaScript proficiency, and a passion for education. The position offers a hybrid work model and a competitive salary range of $140,000 – $187,000 per year.

Qualifications

• 3+ years of experience in support engineering, advocacy, or developer education.
• Advanced proficiency in JavaScript and web development.
• Experience with SQL or NoSQL databases and API authentication methods (e.g., OAuth 2.0).
• Strong written and verbal communication skills in English.
• Passion for education and empowering developers.

Responsibilities

• Engage daily with users via the Developer Forum and live Office Hours.
• Debug issues related to JavaScript, SQL, databases, and APIs.
• Maintain and curate the Developer Forum.
• Facilitate developer engagement and feedback during Office Hours.

Skills

JavaScript

Web development

SQL

NoSQL

API authentication

Communication

Problem-solving

Education and teaching

Knowledge base creation

Cloud providers (AWS, Azure, GCP)

Docker

Kubernetes

Job description

A tech development platform is looking for a Senior Community Support Engineer to provide technical assistance through the Developer Forum and Office Hours. Responsibilities include user engagement, debugging, and creating knowledge resources. The ideal candidate has 3+ years in support or developer education, advanced JavaScript proficiency, and a passion for education. The position offers a hybrid work model and a competitive salary range of $140,000 – $187,000 per year.