Senior Developer Community Engineer & Knowledge Leader

Retool, Inc.; San Francisco (CA); Hybrid; USD 140,000 - 187,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Generous benefits package

Job summary

Retool, Inc. is looking for a Senior Community Support Engineer to engage with users on the Developer Forum and assist developers in troubleshooting challenges. This role includes maintaining community dynamics and creating educational resources.

Ideal candidates should have over 3 years of experience in support engineering, strong communication skills, and a passion for educating developers. The position offers a hybrid work model and a competitive salary package.

Qualifications

• 3+ years of support engineering or developer education experience.
• Ability to lead troubleshooting calls and assist with Retool.
• Experience creating technical documentation and knowledge bases.

Responsibilities

• Engage daily with users via the Developer Forum and Office Hours.
• Explore codebase to resolve complex problems.
• Maintain and curate the Developer Forum.

Skills

Support engineering experience

Experience with SQL or NoSQL databases

API authentication methods

Strong communication skills

Creative problem-solving

Passion for education

Tools

AWS

Azure

GCP

Docker

Kubernetes

Job description

Retool, Inc. is looking for a Senior Community Support Engineer to engage with users on the Developer Forum and assist developers in troubleshooting challenges. This role includes maintaining community dynamics and creating educational resources.

Ideal candidates should have over 3 years of experience in support engineering, strong communication skills, and a passion for educating developers. The position offers a hybrid work model and a competitive salary package.