Senior Desktop Technician & Deployment Lead

Specialized Dental Partners; Franklin (TN); On-site; USD 85,000 - 120,000; Full time

Job summary

Specialized Dental Partners is seeking a Senior Desktop Technician to provide hands-on on-site support at the Cool Springs office. You will own endpoint deployment, provisioning, and workstation policy implementation at scale using Microsoft Intune, Windows Autopilot, Group Policy, and Azure AD/Entra policy.

Travel to practice locations will be required, and you will bridge the service desk with engineering.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience (minimum 8 years without a degree).
• 5+ years of experience in IT support, systems administration, desktop support, or related role, including 4+ years on endpoint deployment.
• Hands-on experience deploying endpoints at scale with Intune or Autopilot.
• Experience applying workstation policies via Group Policy and Azure AD/Entra policy.

Responsibilities

• Plan and execute enterprise endpoint deployments across multiple sites.
• Provision and manage devices using Intune, Autopilot, and similar tools.
• Apply and enforce endpoint policies through Group Policy and Azure AD/Entra policy.
• Design and maintain device baselines and golden images where applicable.
• Travel to lead large workstation deployment projects at offices and practices.
• Troubleshoot Level 1–3 hardware, software, and network issues on-site.
• Manage tickets with SLA adherence and escalate to engineering when needed.
• Document troubleshooting steps, runbooks, and knowledge articles.

Skills

IT support

Systems administration

Desktop deployment

End‑user communication

Travel readiness

Education

Bachelor's degree in IT/CS or related field

8+ years experience without degree

Tools

Microsoft Intune

Windows Autopilot

Group Policy

Azure AD/Entra policy

Microsoft 365 administration

SCCM/MECM

Job description

Specialized Dental Partners is seeking a Senior Desktop Technician to provide hands-on on-site support at the Cool Springs office. You will own endpoint deployment, provisioning, and workstation policy implementation at scale using Microsoft Intune, Windows Autopilot, Group Policy, and Azure AD/Entra policy.

Travel to practice locations will be required, and you will bridge the service desk with engineering.