Senior Desktop Support Technician - VIP Field Services

Leidos Inc

Virginia Beach (VA)

On-site

USD 55,000 - 68,000

Full time

10 days ago

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Job summary

Leidos Inc. is seeking a Sr-level Desktop Support Technician to support a government site in Virginia Beach, VA. The role includes desk-side support, troubleshooting hardware and software, and assisting VIP and executive-level customers with premier computer support.

Qualifications include US citizenship, DoD Secret Clearance, Security+ or higher, and a HS diploma with 5+ years of relevant experience. The position requires lifting, working in data centers, and potential travel to project

Qualifications

US Citizen
DoD Secret Clearance
Valid DoD 8570 IAT Level II: Security+ or higher Certification
HS diploma with 5+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience
Must demonstrate expertise in IT Enterprise Operations
Experience with Microsoft Windows OS, version 10
Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
Basic network troubleshooting skills
Excellent customer service skills
Excellent oral and written communication skills

Responsibilities

Properly troubleshoot and resolve user computer issues including hardware and software-related concerns
Assist junior technicians in resolving complex issues
Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
Ensure customer requirements and guidelines are identified and completed within the timeline set by the customer
Assist other teams to troubleshoot and resolve local and network-connected MFD/printers
Assist other teams in troubleshooting and resolving Voice over Internet Protocol (VoIP) and Video Teleconference (VTC) issues
Work directly with VIP and executive-level customers to provide premier computer support