Senior Desktop Support Technician – Onsite Fairbanks

Holland America-Princess (Holland America Dawson City Inn); Alaska; On-site; USD 65,000 - 85,000; Full time

Job summary

Calista Brice LLC in Fairbanks, Alaska, seeks a Desktop Support Representative II to provide intermediate desktop support, manage user accounts, and document IT processes. The role requires onsite work and occasional travel to client locations.

The ideal candidate will diagnose complex issues, support Microsoft 365 and Exchange, and mentor junior staff while maintaining high service quality.

Qualifications

• Experience with Active Directory, Exchange, and Microsoft 365 in a corporate setting.
• Ability to diagnose complex IT issues and document solutions.
• Excellent communication and customer service skills.

Responsibilities

• Provide intermediate troubleshooting and on-site support for desktop systems.
• Manage user accounts and Active Directory objects.
• Maintain IT documentation and knowledge base.
• Assist with system upgrades and IT projects.
• Ensure professional communication with customers.
• Travel as needed for on-site support.

Skills

Active Directory

Microsoft Entra ID

Exchange

Microsoft 365

Remote access

Networking

Desktop hardware

ITSM practices

Troubleshooting

Customer service

Tools

Citrix

ShareFile

LMIR

Remote Desktop

Adobe Management Portal

Job description

Calista Brice LLC in Fairbanks, Alaska, seeks a Desktop Support Representative II to provide intermediate desktop support, manage user accounts, and document IT processes. The role requires onsite work and occasional travel to client locations.

The ideal candidate will diagnose complex issues, support Microsoft 365 and Exchange, and mentor junior staff while maintaining high service quality.