IT Technician II: Expert Desktop & Microsoft 365 Support

Fairbanks Native Associ

Fairbanks (AK)

On-site

USD 34,000 - 47,000

Full time

4 days ago

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Job summary

Fairbanks Native Association in Fairbanks, AK is seeking an IT Technician II - User Support to provide advanced desktop support and assist with Microsoft 365 administration.

This role emphasizes problem solving, user training, security awareness, and collaboration with IT peers on projects, upgrades, and documentation.

Strong communication and troubleshooting skills are essential for maintaining productive IT services and responsive end-user support.

Qualifications

Associate degree in Computer Science, Information Technology, or related field; equivalent experience considered.
2+ years IT support experience, including Microsoft 365 administration and basic network management.

Responsibilities

Advanced Technical Support: Diagnose and resolve complex issues across desktops, laptops, peripherals, software, hardware, and network systems.

Skills

Desktop support

Technical troubleshooting

Communication

Problem-solving

Education

Associate degree in Computer Science/IT

Bachelor’s degree (preferred)

Tools

Microsoft 365

Exchange Online

Teams

SharePoint

OneDrive

Job description

Fairbanks Native Association in Fairbanks, AK is seeking an IT Technician II - User Support to provide advanced desktop support and assist with Microsoft 365 administration.

This role emphasizes problem solving, user training, security awareness, and collaboration with IT peers on projects, upgrades, and documentation.

Strong communication and troubleshooting skills are essential for maintaining productive IT services and responsive end-user support.

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