Advanced Desktop & Microsoft 365 Support Technician

Fairbanks Native Association; Fairbanks (AK); On-site; USD 60,000 - 80,000; Full time

Job summary

Fairbanks Native Association is seeking a Technology Technician II to provide advanced desktop support and limited Microsoft 365 administration in our operations. You will diagnose complex IT issues, manage user accounts and licenses under supervision, and participate in IT projects to enhance overall system functionality.

Responsibilities include implementing security measures, documenting procedures, and training staff to improve productivity and collaboration across the organization.

Qualifications

• Education: Associate degree in Computer Science, Information Technology, or related field; equivalent experience considered.
• Experience: At least 2 years IT support including Microsoft 365 administration and basic network management.

Responsibilities

• Provide advanced desktop and peripheral support to keep systems running with minimal downtime.
• Administer Microsoft 365: user accounts, licenses, mailbox configurations under supervision.
• Participate in IT projects such as migrations, upgrades, and 365 integrations.
• Support security and compliance for Microsoft 365 including DLP and threat protection.
• Document procedures and train users to improve productivity and collaboration.

Skills

Technical Proficiency

Microsoft 365 Expertise

Security Awareness

Problem-Solving Skills

Communication

Education

Associate degree (CS/IT)

Bachelor’s degree (CS/IS)

Equivalent professional experience

Tools

Microsoft 365

Job description

Fairbanks Native Association is seeking a Technology Technician II to provide advanced desktop support and limited Microsoft 365 administration in our operations. You will diagnose complex IT issues, manage user accounts and licenses under supervision, and participate in IT projects to enhance overall system functionality.

Responsibilities include implementing security measures, documenting procedures, and training staff to improve productivity and collaboration across the organization.