Senior Desktop Support Tech – Windows/Mac, MFA & Remote Support

Whittle Limited; New Albany (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

Whittle Limited is seeking a Senior Desktop Support Technician based in New Albany, Indiana. This role requires providing exceptional end-user IT support both remotely and in-person. The ideal candidate will have a strong customer service orientation, with 5+ years of experience.

Responsibilities include supporting Windows and Mac systems, managing Active Directory, and collaborating with the IT Support team. Strong problem-solving skills and the ability to work on-site 5 days a week are essential.

Qualifications

• 5+ years of full-time experience providing IT support.
• Experience supporting a multi-site organization is preferred.
• Ability to work on-site 5 days per week.

Responsibilities

• Provide excellent IT support both in-person and remotely.
• Support various technologies including Windows and Mac clients.
• Create and manage users in Active Directory and Office365.

Skills

Customer service mentality

Problem-solving skills

Windows support

Mac support

Active Directory management

Attention to detail

Education

Bachelor’s degree in IT or related field

Tools

Windows 10

Windows 11

macOS

Microsoft Office

Active Directory

Office365

Job description

Whittle Limited is seeking a Senior Desktop Support Technician based in New Albany, Indiana. This role requires providing exceptional end-user IT support both remotely and in-person. The ideal candidate will have a strong customer service orientation, with 5+ years of experience.

Responsibilities include supporting Windows and Mac systems, managing Active Directory, and collaborating with the IT Support team. Strong problem-solving skills and the ability to work on-site 5 days a week are essential.