Senior Desktop Support Specialist - VIP & Network Expert

ASRC; Alaska; On-site; USD 60,000 - 80,000; Full time

Job summary

ASRC is seeking an experienced Computer Support Specialist I/II in Alaska to deliver Level 2/3 desktop support, triage, and troubleshooting. The role emphasizes strong customer service, executive/VIP support, and collaboration with leadership.

Responsibilities include responding to service desk incidents, repairing hardware/software issues on laptops/desktops, imaging, builds, deploying, and training fellow technicians. Travel to remote locations in Alaska may be required.

Qualifications

• Five years of Desktop Support experience in a Microsoft environment.
• Proven knowledge of patch management.
• Experience setting up networks, maintaining accounts and security.

Responsibilities

• Respond to Service Desk incidents and requests in the desktop support queue.
• Troubleshoot and resolve hardware/software issues on laptops, desktops, and peripherals.
• Repair, refresh, upgrade, and maintain PCs and related equipment.
• Install images and create build/deploy documentation for ASRC business.
• Provide training for other Computer Support Specialists.

Skills

Customer Service

Communication

VIP Support

Network Fundamentals

System Fundamentals

Training

Education

High school diploma or equivalent

Tools

Active Directory

Remote Desktop

Patch management tools

Job description

ASRC is seeking an experienced Computer Support Specialist I/II in Alaska to deliver Level 2/3 desktop support, triage, and troubleshooting. The role emphasizes strong customer service, executive/VIP support, and collaboration with leadership.

Responsibilities include responding to service desk incidents, repairing hardware/software issues on laptops/desktops, imaging, builds, deploying, and training fellow technicians. Travel to remote locations in Alaska may be required.