Senior Desktop Support Lead - IT Ops & Escalations

Trinzic; Dayton (OH); Vor Ort; USD 85.000 - 120.000; Vollzeit

Benefits dieser Stelle

Bonuses and incentives

Comprehensive benefits

Zusammenfassung

KBR is seeking a Senior Desktop Support Team Lead to provide advanced technical support and leadership across a complex enterprise environment. The role acts as a senior escalation resource for desktop, endpoint, and end-user support, ensuring incidents are resolved within SLAs while guiding a distributed team.

The ideal candidate will have deep expertise in Windows, Microsoft 365, collaboration tools, and enterprise support processes, with a track record of mentoring staff and driving process

Qualifikationen

• Bachelor's degree in IT, CS, IS, Engineering, or equivalent.
• 5+ years of enterprise desktop support.
• Experience in Tier 2/3 desktop support within a Microsoft-based environment.
• Experience leading, mentoring, or directing other technical support professionals.

Aufgaben

• Provide senior escalation support for desktop and user issues.
• Lead and coordinate daily activities of support staff across locations.
• Drive process improvements and operational metrics.
• Develop and maintain runbooks and technical documentation.
• Collaborate with network, cybersecurity, and enterprise teams on complex incidents.

Kenntnisse

Desktop support leadership

Windows troubleshooting

Microsoft 365

End-user support

Team coordination

Ausbildung

Bachelor's degree in IT/CS/IS/Engineering

Jobbeschreibung

KBR is seeking a Senior Desktop Support Team Lead to provide advanced technical support and leadership across a complex enterprise environment. The role acts as a senior escalation resource for desktop, endpoint, and end-user support, ensuring incidents are resolved within SLAs while guiding a distributed team.

The ideal candidate will have deep expertise in Windows, Microsoft 365, collaboration tools, and enterprise support processes, with a track record of mentoring staff and driving process