Senior Desktop Support Lead: Enterprise IT & VIP Support

Trinzic; Houston (TX); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

401K plan

Professional development

Job summary

KBR is hiring a Senior Desktop Support Team Lead to provide advanced technical support and leadership across a complex enterprise environment. The role emphasizes Windows, Microsoft 365, and endpoint hardware, with a focus on delivering high-quality user experiences.

You will mentor and direct Tier 2 support staff across multiple offices, drive process improvements, and collaborate with cybersecurity, networking, and business teams to meet SLAs and support critical operations.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or related field.
• 5+ years of enterprise desktop support experience.
• Experience providing Tier 2 or Tier 3 desktop support in a Microsoft-based environment.
• Experience leading, mentoring, or directing technical support professionals.

Responsibilities

• Serve as a senior escalation resource for complex desktop, endpoint, and user support issues.
• Lead and mentor support personnel across multiple offices and locations.
• Configure, deploy, and support laptops, desktops, peripherals, and mobile devices.
• Perform advanced break/fix troubleshooting for endpoint hardware and software.
• Install and support Windows, Microsoft 365, Teams, and enterprise technologies.
• Troubleshoot MFA, smart cards, SSO, and identity services.
• Support printing, data migrations, and remote-access technologies.
• Deliver AV support for conferences and executive meetings.
• Collaborate with network, cybersecurity, and infrastructure teams on incidents.
• Maintain asset inventories and runbooks; participate in on-call rotations.

Skills

Desktop support

Windows OS

Microsoft 365

Leadership

Troubleshooting

End-user support

Documentation

Communication

Education

Bachelor's degree in IT / CS / IS or related field

Tools

Teams

VDI

Printer management

Job description

KBR is hiring a Senior Desktop Support Team Lead to provide advanced technical support and leadership across a complex enterprise environment. The role emphasizes Windows, Microsoft 365, and endpoint hardware, with a focus on delivering high-quality user experiences.

You will mentor and direct Tier 2 support staff across multiple offices, drive process improvements, and collaborate with cybersecurity, networking, and business teams to meet SLAs and support critical operations.