Senior IT Desktop & End-User Support Specialist

KBR, Inc.; Huntsville (AL); On-site; USD 60,000 - 90,000; Full time

Job summary

KBR, Inc. in Huntsville, AL seeks a Senior IT Customer Support Analyst to deliver Tier 2 desktop and deskside support in a Windows 11 environment.

You will be the on-site technical point of contact for deployments, incident resolution, asset tracking, and day-to-day support across end-user devices. The role emphasizes customer service, problem solving, and collaboration with IT teams to ensure uninterrupted business operations.

Qualifications

• Bachelor’s degree in IT or related field or equivalent experience.
• 2+ years of desktop support in a corporate environment.
• Experience with Windows environments and enterprise applications.

Responsibilities

• Provide Tier 2 desktop and deskside support for laptops, desktops, printers, mobile devices, and related peripherals.
• Troubleshoot and resolve issues involving Windows 11, Microsoft 365, Teams, authentication services, and end-user applications.
• Stage, image, configure, deploy, and replace end-user computing equipment.
• Maintain accurate asset inventory records and support equipment tracking using ServiceNow or similar ITSM platforms.
• Perform hardware diagnostics, repairs, and warranty coordination with vendors.
• Support user onboarding, device refresh programs, data migrations, and equipment recovery.
• Assist with conference room technology, audiovisual equipment, and collaboration tools.
• Perform basic network and connectivity troubleshooting and escalate as needed.
• Document incidents, service requests, troubleshooting activities, and knowledge base content.
• Participate in on-call, after-hours, and local site support activities as needed.

Skills

Customer service

Communication

Problem solving

Team collaboration

Education

Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field

Tools

ServiceNow

Intune

Endpoint management tools

Job description

KBR, Inc. in Huntsville, AL seeks a Senior IT Customer Support Analyst to deliver Tier 2 desktop and deskside support in a Windows 11 environment.

You will be the on-site technical point of contact for deployments, incident resolution, asset tracking, and day-to-day support across end-user devices. The role emphasizes customer service, problem solving, and collaboration with IT teams to ensure uninterrupted business operations.