Senior Desktop Support Engineer - Remote & On-Site

Goodwin Procter Boston; San Francisco (CA); On-site; USD 86,300 - 129,500; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement and savings plan

Paid vacation and sick time

Job summary

Goodwin Procter Boston is seeking a dedicated IT Support Specialist in San Francisco to provide hands-on support for users, maintaining both hardware and software systems. The role includes troubleshooting connectivity issues in a Windows environment and managing vendor relationships.

Ideal candidates will have a Bachelor's in computer science and extensive experience with Microsoft Windows and Office applications. Benefits include health insurance and competitive pay ranging from $86,300 to $129,500.

Qualifications

• 2+ years of experience troubleshooting Windows and Office applications.
• Effective communication skills with all organization levels.
• Ability to manage changing priorities.

Responsibilities

• Provide 2nd level IT support for users and applications.
• Perform hardware diagnostics and coordinate repairs.
• Manage vendor relationships and asset inventory.

Skills

Troubleshooting Windows OS

Team collaboration

Active Directory

Connectivity troubleshooting

Microsoft Office Suite

Education

Bachelor’s Degree in computer science or related field

Tools

Cisco IP Telephony

Job description

Goodwin Procter Boston is seeking a dedicated IT Support Specialist in San Francisco to provide hands-on support for users, maintaining both hardware and software systems. The role includes troubleshooting connectivity issues in a Windows environment and managing vendor relationships.

Ideal candidates will have a Bachelor's in computer science and extensive experience with Microsoft Windows and Office applications. Benefits include health insurance and competitive pay ranging from $86,300 to $129,500.