Senior Desktop Support Engineer

BBVA; Houston (TX); On-site; USD 100,000 - 115,000; Full time

Job summary

BBVA in Houston seeks an experienced IT support professional to provide advanced desktop and end-user support in a high-pressure banking and trading floor environment. You will handle system administration, VDI, incident resolution, and secure, high-availability IT operations.

Responsibilities include service desk duties for trading and enterprise systems, imaging workstations, patching, and collaboration with global teams to resolve incidents while maintaining security standards.

Qualifications

• Bachelor’s degree or equivalent experience.
• 8+ years of relevant IT support experience.
• Microsoft/Cisco certifications preferred.

Responsibilities

• Provide day-to-day service desk support for trading, banking, and enterprise systems.
• Troubleshoot and resolve desktop, application, and system performance issues.
• Build, configure, and maintain desktops, laptops, mobile devices, and VDI environments.
• Manage user accounts, access control, and system configurations.
• Perform OS installations, patching, and vulnerability remediation.
• Support trading floor technologies and voice systems.
• Execute start-of-day and end-of-day operational procedures.
• Maintain Windows and VDI images; manage asset inventory.
• Collaborate with global teams to resolve incidents and ensure security compliance.

Skills

Windows expertise

ITSM tools

VDI environments

PowerShell scripting

Troubleshooting

Communication skills

Work under pressure

Education

Bachelor's degree or equivalent experience

8+ years of relevant experience

Microsoft/Cisco certifications preferred

Tools

SCCM packaging/deployment

Endpoint security tooling

Cisco voice systems

Video conferencing tech

Networking basics

Job description

Provide advanced desktop and end-user support in a high-pressure banking and trading floor environment. Responsible for system administration, workstation builds, VDI support, incident resolution, and maintaining secure, high-availability IT operations.

Key Responsibilities

• Deliver day-to-day service desk support (tickets, calls, emails) for trading, banking, and enterprise systems.
• Troubleshoot and resolve desktop, application, and system performance issues.
• Build, configure, and maintain desktops, laptops, mobile devices, and VDI environments.
• Manage user accounts, access control, and system configurations.
• Perform OS installations, patching, and vulnerability remediation.
• Support trading floor technologies (turret phones, voice systems, market data platforms).
• Execute start-of-day and end-of-day operational procedures.
• Maintain and update Windows and VDI images.
• Manage IT asset inventory and lifecycle.
• Collaborate with global teams to resolve incidents.
• Ensure compliance with security standards and best practices.

Complexity & Impact

Handles complex, time-sensitive technical issues impacting trading operations. Requires independent problem-solving, sound judgment, and minimal supervision. Direct impact on business continuity, trading availability, and user productivity.

Required Skills & Experience

Technical Expertise

• Advanced knowledge of Windows 10/11 Enterprise, imaging, building machines and troubleshooting
• Experience with ITSM tools (BMC Helix, ServiceNow, Microsoft Service Manager)
• VDI environments and SCCM packaging/deployment
• Endpoint security and patching (Qualys, Ivanti, Zscaler, SentinelOne)
• Cisco voice systems and trading turret platforms
• Audio/video conferencing technologies
• Basic networking knowledge

Trading Environment Experience (Strongly Preferred)

• Familiarity with financial/trading applications such as Bloomberg, Refinitiv, ION, Tradeweb, FXAll, CME/BrokerTec, MarketAxess, etc.

Additional Skills

• Strong troubleshooting and analytical skills
• Excellent communication and stakeholder management
• Ability to work under pressure in a fast-paced environment
• Scripting/automation (PowerShell preferred)
• Experience with reporting tools (Excel, LDAP, SQL) is a plus
• Workday administration experience is a plus
• Familiarity with AI tools and automation solutions is a plus

Education & Certifications

• Bachelor’s degree or equivalent experience
• 8+ years of relevant experience
• Microsoft/Cisco certifications preferred
• Spanish language skills are a plus

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

With respect to this position in our Houston Office, the expected base salary ranges from $100,000 to $115,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.

*Employment eligibility to work with BBVA in the U.S. is required as the company will not pursue visa sponsorship for these positions