Senior Desktop & Endpoint Support Engineer

Backblaze External Website; United States; Remote; USD 85.000 - 115.000; Vollzeit

Benefits dieser Stelle

Healthcare for family, includingDental

Competitive compensation

401K

Flexible vacation policy

Maternity & paternity leave

MacBook Pro for work

Learning & development program

Commuter benefits

Zusammenfassung

Backblaze is seeking a Sr Desktop Support Analyst to provide Tier 2/Tier 3 support across macOS and Windows environments. Responsibilities include diagnosing complex technical issues, maintaining endpoint configurations, and supporting remote employees.

The ideal candidate has over 7 years of IT experience, with a strong background in endpoint management and identity management, and excels in communication and problem-solving skills.

Qualifikationen

• 7+ years of professional IT experience, especially in desktop support.
• Hands-on experience with Jira Service Management and endpoint management.
• Strong understanding of identity and access management concepts.

Aufgaben

• Provide Tier 2/Tier 3 technical support for macOS and Windows.
• Administer and support Jamf and Microsoft Intune.
• Use Jira Service Management to manage incidents and service requests.

Kenntnisse

Desktop support

Endpoint management

Identity management

Jira Service Management

Jamf

Microsoft Intune

Google Workspace

Troubleshooting

Communication skills

Automation

Tools

Jira

Slack

Okta

Jamf Pro

Jobbeschreibung

Backblaze is seeking a Sr Desktop Support Analyst to provide Tier 2/Tier 3 support across macOS and Windows environments. Responsibilities include diagnosing complex technical issues, maintaining endpoint configurations, and supporting remote employees.

The ideal candidate has over 7 years of IT experience, with a strong background in endpoint management and identity management, and excels in communication and problem-solving skills.