Senior IT Desktop Support Engineer

Sunrise Senior Living Mgmt Inc; United States; Hybrid; USD 73,237,000 - 91,464,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

Life insurance

Disability plans

Retirement savings

Paid time off

Tuition reimbursement

Employee assistance program

Discount program

MyFlexPay

Job summary

Sunrise Senior Living is seeking an IT Desktop Support Specialist to deliver Tier 2 and Tier 3 end-user support across Windows 11, macOS, and Microsoft 365. The role emphasizes incident management, documentation in ServiceNow, and collaboration with IT teams in a fast-paced, multi-location environment.

Ideal candidates will have 4+ years in desktop/endpoint support, AD/Entra ID expertise, and experience with imaging using Autopilot or PXE. Some travel between locations may be expected.

Qualifications

• Four or more years of desktop/endpoint IT support experience with Tier 2 or Tier 3 troubleshooting.
• Advanced experience with Windows 11 and Active Directory or Entra ID environments.
• Experience imaging or provisioning Windows devices using PXE, USB, or Autopilot.
• Hands-on experience with Microsoft 365 apps and business applications.

Responsibilities

• Provide Tier 2 and Tier 3 technical support for end users, onsite and remotely.
• Document symptoms and resolutions in ServiceNow and meet SLAs.
• Install, configure, deploy, and maintain desktop/laptop systems using imaging tech.
• Collaborate with IT teams to resolve issues and deploy technology initiatives.

Skills

Desktop support

End-user support

Windows 11

Active Directory / Entra ID

Microsoft 365

Networking (TCP/IP, DNS, DHCP, VPN)

ServiceNow

Troubleshooting

Communication skills

Team collaboration

Education

Associate or bachelor's degree in IT

Tools

Microsoft Intune

Configuration Manager

Windows Autopilot

Jamf

ServiceNow

Job description

Sunrise Senior Living is seeking an IT Desktop Support Specialist to deliver Tier 2 and Tier 3 end-user support across Windows 11, macOS, and Microsoft 365. The role emphasizes incident management, documentation in ServiceNow, and collaboration with IT teams in a fast-paced, multi-location environment.

Ideal candidates will have 4+ years in desktop/endpoint support, AD/Entra ID expertise, and experience with imaging using Autopilot or PXE. Some travel between locations may be expected.