Senior Deskside Support Technician – Trading Floor

HCLTech; San Jose (CA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

10 days paid time off (PTO)

10 paid holidays per year

Job summary

A leading IT services company is seeking a senior member for their Site Services team in San Jose, California. This role provides high-quality technical support within a dynamic trading environment, serving as the primary contact for technical issues. Responsibilities include desktop support, collaboration with engineering teams, and mentoring junior staff. The ideal candidate should possess strong troubleshooting skills and have experience in a trading environment. Competitive benefits offered, including medical and retirement plans.

Qualifications

• 5+ years’ experience providing desktop support in a trading environment.
• Experience supporting Trade Floor PC builds and compliance controls.
• Strong understanding of trading environments.

Responsibilities

• Provide expert-level 1st and 2nd line desktop support.
• Deliver support for desktops, laptops, mobile devices, and AV systems.
• Collaborate with network engineering teams to resolve issues.
• Maintain familiarity with office network topology.
• Utilize network monitoring tools to analyze traffic.

Skills

Strong troubleshooting skills for IT problem analysis

Experience recording, analyzing, and managing resolutions

Strong experience with Trade Floor technologies

Highly customer-focused communication skills

Outstanding documentation skills

Tools

Windows 10/11 and Active Directory

O365 Office productivity suite

LAN and VPN services

Video conferencing systems

Job description

A leading IT services company is seeking a senior member for their Site Services team in San Jose, California. This role provides high-quality technical support within a dynamic trading environment, serving as the primary contact for technical issues. Responsibilities include desktop support, collaboration with engineering teams, and mentoring junior staff. The ideal candidate should possess strong troubleshooting skills and have experience in a trading environment. Competitive benefits offered, including medical and retirement plans.