Senior Deskside Support Engineer (Windows, MAC)

SAIC; Washington (District of Columbia); On-site; USD 80,000 - 120,000; Full time

Job summary

SAIC is seeking a Deskside Support Engineer in Washington, DC, to provide senior-level end-user support across Windows and Mac environments. The role emphasizes imaging, deployment, asset management, and strong customer service.

The candidate should be able to work independently and with teams, handling complex issues while meeting SLAs. Required are a degree, US citizenship or green card, and the ability to obtain a public trust clearance.

Qualifications

• Deskside support engineer with 7+ years end-user hardware/software troubleshooting in Windows environments.
• Tier 2/3 deskside and remote end-user support including imaging, deployment and asset management.
• Familiar with ITSM tools (Remedy, ServiceNow) and meeting SLAs.
• Must be a U.S. citizen or green card holder with ability to obtain public trust.

Responsibilities

• Provide deskside support and remote end-user support for hardware and software across Windows and Mac environments.
• Imaging, deployment, asset management, and Windows 11 administration.
• diagnose and troubleshoot complex issues; escalate to senior engineers as needed.
• Update ITSM tickets and document resolution progress; ensure SLA adherence.

Skills

Deployment of hardware & software

Customer service

Problem resolution

IT support

Education

Bachelor's degree

HDI Technical Support Professional (within 6 months)

Tools

Remedy

ServiceNow

SCCM

Bomgar

VPN

Active Directory

Google Workspace

Office 365

JAMF / Mac imaging

VTC / Zoom

Job description

SAIC is seeking a Deskside Support Engineer in Washington, DC, to provide senior-level end-user support across Windows and Mac environments. The role emphasizes imaging, deployment, asset management, and strong customer service.

The candidate should be able to work independently and with teams, handling complex issues while meeting SLAs. Required are a degree, US citizenship or green card, and the ability to obtain a public trust clearance.