Mid-Level Deskside Support Specialist

DMI; Atlanta (GA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Virtual health visits

Tuition assistance

401(k) matches

Entertainment discounts

Job summary

DMI is seeking a Jr. Deskside Support Specialist in Atlanta, Georgia. The role involves providing Level 2 IT support for hardware and software issues, maintenance of IT assets, and participation in emergency preparedness.

Ideal candidates will have a High School Diploma and 4-6 years of experience in Deskside Support. DMI values integrity, collaboration, and customer satisfaction.

Additional benefits include virtual health visits, tuition assistance, and 401(k) matches.

Qualifications

• 4-6 Years of Experience in Deskside Support.
• Must be a U.S. Citizen.

Responsibilities

• Provide Level 2 IT support for hardware and software issues.
• Document incidents and escalate unresolved issues.
• Support equipment maintenance and adhere to IT policies.
• Participate in emergency preparedness and on-call rotations.
• Maintain IT asset inventory documentation.

Skills

ITIL Preferred

Education

High School Diploma

Job description

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About The Opportunity

DMI, LLC is seeking a Jr. Deskside Support Specialist to join us.

Duties And Responsibilities

• Assist in providing Level 2 IT support for routine and emergency operations, addressing hardware and software issues for desktops, laptops, and peripherals.
• Document incidents, troubleshooting steps, and resolutions in ServiceNow, escalating unresolved issues to senior team members.
• Support equipment maintenance, including installations, upgrades, and relocations, adhering to CDC IT and property management policies.
• Contribute to emergency preparedness efforts, participating in drills and on-call rotations to provide IT support during critical events.
• Assist in maintaining IT asset inventory, ensuring proper documentation and accountability for CDC resources.

Qualifications

Education and Years of Experience

• High School Diploma
• 4-6 Years of Experience in Deskside Support

Required And Desired Skills/Certifications

• ITIL Preferred

Citizenship Status Required

Must be a U.S. Citizen

Physical Requirements

No Physical requirement needed for this position.

Location

Atlanta, Georgia

Working at DMI

DMI Is a Diverse, Prosperous, And Rewarding Place To Work. Our Culture Is Shaped By Five Core Values That Guide How We Work, Grow, And Succeed Together

Five Core Values

• Do What’s Right – We lead with honesty and integrity.
• Own the Outcome – We take responsibility and deliver.
• Deliver for Our Customers – We are relentless about delivering value.
• Think Bold, Act Smart – We innovate with purpose.
• Win Together – We collaborate and celebrate our success.

Additional Benefits

• Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

Additional Notes

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

Job ID

2026-28796