Atlanta Service Desk Liaison - IT Support & User Advocate

Digital Management Llc; Atlanta (GA); On-site; USD 81,000 - 99,000; Full time

Job summary

DMI, LLC is seeking a Mid Service Desk Liaison to join our Atlanta, GA team. The role focuses on acting as a bridge between end users and the IT service desk, ensuring effective incident resolution and user support. Candidates should have a BS in IT or related field and 2–4 years of service desk experience, with ITIL preferred.

The position requires U.S. citizenship and offers growth within a global IT services organization.

Qualifications

• Bachelor's degree in Information Technology or related field.
• 2–4 years of experience supporting a service desk.
• ITIL certification or familiarity preferred.

Responsibilities

• Act as the primary point of contact between end users and the IT service desk and manage issue resolution.
• Provide guidance and training on IT policies, procedures, and self-service resources.
• Monitor, track, and escalate incidents and service requests per SLAs.
• Document incidents, resolutions, and user interactions in the ticketing system.
• Assist in knowledge base development and end-user self-help improvements.

Skills

ITIL

Education

Bachelor of Science in Information Technology

Job description

DMI, LLC is seeking a Mid Service Desk Liaison to join our Atlanta, GA team. The role focuses on acting as a bridge between end users and the IT service desk, ensuring effective incident resolution and user support. Candidates should have a BS in IT or related field and 2–4 years of service desk experience, with ITIL preferred.

The position requires U.S. citizenship and offers growth within a global IT services organization.