Sr. Deskside Support Specialist

DMI; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Virtual health visits

Tuition assistance

Generous 401(k) matches

Annual awards

Wellness programs

Job summary

DMI is seeking a Sr. Deskside Support Specialist to provide technical support and solve complex IT issues for deployed personnel in Atlanta, Georgia. This position requires 6-8 years of experience in deskside support, along with a Bachelor of Science in Information Technology. The role involves overseeing configuration of IT systems and mentoring junior staff while collaborating with emergency response teams.

Joining DMI means becoming part of a company committed to values such as honesty, customer focus, and innovation, offering a diverse and rewarding work environment.

Qualifications

• 6-8 years of experience in deskside support.
• Must be a U.S. Citizen.

Responsibilities

• Serve as a technical lead for deskside IT support, resolving complex issues.
• Oversee configuration and maintenance of deployable LAN kits and scientific workstations.
• Coordinate IT asset management and ensure compliance with procedures.
• Provide mentorship to junior specialists in troubleshooting efforts.
• Collaborate with Emergency Preparedness team during high‑pressure events.

Skills

Deskside IT support

Technical troubleshooting

ITIL certification

Education

Bachelor of Science in Information Technology

Job description

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. DMI supports public sector agencies and commercial enterprises around the globe with end‑to‑end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost‑effective solutions that drive measurable results. Learn more at www.dminc.com.

DMI, LLC is seeking a Sr. Deskside Support Specialist to join us.

Duties and Responsibilities

• Serve as a technical lead for deskside IT support, resolving complex hardware, software, and network issues for deployed CDC personnel.
• Oversee configuration and maintenance of deployable LAN kits, RAID‑enabled scientific workstations, and other emergency response equipment.
• Coordinate IT asset management, ensuring compliance with CDC property management procedures during installations, moves, and emergency deployments.
• Provide mentorship to junior specialists, guiding troubleshooting efforts and ensuring adherence to CDC IT support protocols.
• Collaborate with the Emergency Preparedness team during high‑pressure events, ensuring IT systems remain operational and responsive to emergent needs.

Qualifications

• Bachelor of Science in Information Technology or other related field
• 6‑8 years of experience in deskside support

Required and Desired Skills/Certifications

• ITIL preferred

Minimum Citizenship Status Required

Must be a U.S. Citizen.

Physical Requirements

No physical requirements needed for this position.

Location

Atlanta, Georgia

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values:

1. Do What’s Right – We lead with honesty and integrity.
2. Own the Outcome – We take responsibility and deliver.
3. Deliver for Our Customers – We are relentless about delivering value.
4. Think Bold, Act Smart – We innovate with purpose.
5. Win Together – We collaborate and celebrate our success.

These values show up in how we support every part of your well‑being:

• Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition – Annual awards, service anniversaries, referral bonuses, and peer‑to‑peer shoutouts that spotlight your achievements.
• Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. U.S. citizenship may be required for some positions.

Job ID: 2026-28797