Senior Deskside IT Support (L3) - 12-Month Contract

PTR Global; Blue Springs (MS); On-site; USD 59,236 - 63,369; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K contributions

PTO and sick leave

Job summary

A leading IT solutions provider in Blue Springs, Mississippi is looking for an L3 Support Tech Deskside. The ideal candidate will provide advanced technical support, resolve complex technical issues, and ensure smooth IT systems operation. Responsibilities include diagnosing problems, collaborating with teams, and maintaining documentation. Candidates should have extensive experience in technical support, strong analytical skills, and relevant certifications. This role offers a competitive hourly wage between $43 and $46, along with benefits like medical and dental coverage.

Qualifications

• Proven experience in Level 3 technical support or similar role.
• Strong knowledge of hardware, software, and network troubleshooting.
• Excellent problem-solving and analytical skills.

Responsibilities

• Provide Level 3 technical support for deskside issues.
• Diagnose and resolve complex technical problems efficiently.
• Collaborate with IT teams for seamless system functionality.

Skills

Technical support

Problem-solving skills

Communication skills

Education

Relevant certifications (e.g., CompTIA, Microsoft, Cisco)

Tools

IT service management tools

Job description

A leading IT solutions provider in Blue Springs, Mississippi is looking for an L3 Support Tech Deskside. The ideal candidate will provide advanced technical support, resolve complex technical issues, and ensure smooth IT systems operation. Responsibilities include diagnosing problems, collaborating with teams, and maintaining documentation. Candidates should have extensive experience in technical support, strong analytical skills, and relevant certifications. This role offers a competitive hourly wage between $43 and $46, along with benefits like medical and dental coverage.