L3 Support Tech Deskside

PTR Global; Blue Springs (MS); On-site; USD 59,236 - 63,369; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K contributions

PTO and sick leave

Job summary

A leading IT solutions provider in Blue Springs, Mississippi is looking for an L3 Support Tech Deskside. The ideal candidate will provide advanced technical support, resolve complex technical issues, and ensure smooth IT systems operation. Responsibilities include diagnosing problems, collaborating with teams, and maintaining documentation. Candidates should have extensive experience in technical support, strong analytical skills, and relevant certifications. This role offers a competitive hourly wage between $43 and $46, along with benefits like medical and dental coverage.

Qualifications

• Proven experience in Level 3 technical support or similar role.
• Strong knowledge of hardware, software, and network troubleshooting.
• Excellent problem-solving and analytical skills.

Responsibilities

• Provide Level 3 technical support for deskside issues.
• Diagnose and resolve complex technical problems efficiently.
• Collaborate with IT teams for seamless system functionality.

Skills

Technical support

Problem-solving skills

Communication skills

Education

Relevant certifications (e.g., CompTIA, Microsoft, Cisco)

Tools

IT service management tools

Job description

Position: L3 Support Tech Deskside
Location: Blue Springs, Mississippi
Duration: 12 months
Job ID: 174301

Job Overview

We are seeking a skilled and experienced L3 Support Tech Deskside professional to join our team. The ideal candidate will provide advanced technical support, ensuring the smooth operation of IT systems and addressing complex technical issues. This role requires a proactive individual with excellent problem‑solving skills and the ability to work independently in a fast‑paced environment.

Responsibilities

• Provide Level 3 technical support for deskside issues, including hardware, software, and network troubleshooting.
• Diagnose and resolve complex technical problems efficiently and effectively.
• Collaborate with other IT teams to ensure seamless integration and functionality of systems.
• Maintain and update technical documentation and knowledge base articles.
• Assist in the deployment and configuration of new hardware and software.
• Ensure compliance with company IT policies and procedures.
• Provide training and guidance to end‑users as needed.

Qualifications

• Proven experience in Level 3 technical support or a similar role.
• Strong knowledge of hardware, software, and network troubleshooting.
• Excellent problem‑solving and analytical skills.
• Ability to work independently and manage multiple tasks effectively.
• Strong communication and interpersonal skills.
• Relevant certifications (e.g., CompTIA, Microsoft, Cisco) are a plus.
• Experience with IT service management tools and practices.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $43- $46/hr. W2

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the skills, education, training, credentials, and experience of the candidate, and other conditions of employment. Our full‑time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at [phone]. To report any concerns, please email us at [e-mail]