Desktop Support Specialist

The Phoenix Group®; United States; On-site; USD 52,000 - 78,000; Full time

Job summary

The Phoenix Group is seeking a hands-on Desktop Support specialist to deploy new technology across the organization. You will install system images, applications, and updates on physical machines and virtual environments, and work with vendors to replace faulty components.

You’ll collaborate with internal teams and end users, maintain security and compliance of sensitive information, and escalate high-priority issues to leadership while contributing to ongoing improvement initiatives.

Qualifications

• Bachelor’s degree in a relevant technical discipline is required.
• Experience supporting end users in a professional IT environment and diagnosing issues.
• Proficiency with Windows 11 and Microsoft platforms.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Familiarity with LAN/WAN networking; ability to troubleshoot network issues.
• Experience in financial services or similar industries is a plus.

Responsibilities

• Install and deploy system images, applications, and updates across physical machines and virtual environments.
• Coordinate sourcing and replacement of faulty components through approved vendors.
• Work with internal teams and end users to manage device refresh and replacement.
• Handle sensitive information with discretion and ensure compliance standards.
• Escalate or redirect requests as needed and notify leadership of high-priority concerns.
• Contribute to additional tasks or initiatives as required.

Skills

End-user support

Networking fundamentals (LAN/WAN)

Windows 11 proficiency

Communication skills

Discretion & compliance

Task prioritization

Education

Bachelor's degree in a relevant technical discipline

Job description

Provide hands-on support for deploying new technology solutions across the organization. Address and resolve issues related to hardware, workstations, and user environments, escalating or redirecting requests when needed and notifying leadership of high-priority concerns.

Key Responsibilities

This role includes, but is not limited to, the following tasks:

• Install and deploy system images, applications, and updates across both physical machines and virtual environments.
• Coordinate sourcing and replacement of faulty components through approved vendors.
• Work closely with internal teams and end users to manage device refresh and replacement efforts.
• Handle sensitive company and user-related information with discretion, ensuring adherence to relevant compliance standards.
• Contribute to additional tasks or initiatives as required.

Reporting Structure

This position reports directly to the Desktop Support leadership team. The individual is expected to take initiative, independently manage assigned responsibilities, and proactively contribute toward achieving team goals with limited oversight.

Skills & Background

Ideal Candidates Will Demonstrate

• Prior experience supporting end users in a professional IT environment, including diagnosing and resolving technical issues.
• Familiarity with networking fundamentals, including both LAN and WAN concepts.
• Working knowledge of modern Microsoft platforms, including Windows 11.
• Strong communication abilities, both verbal and written, to effectively interact with technical and non-technical stakeholders.
• Exposure to financial services or similar industries is considered a plus.
• Ability to manage workload efficiently, prioritize tasks, and support process improvement efforts.

Education Requirements

A bachelor’s degree in a relevant technical discipline is required, along with the ability to function effectively in a fast-paced, technically complex setting.

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.