Senior Design Research Lead — Remote Healthcare UX

Humana; Annapolis (MD); Remote; USD 126,000 - 174,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement savings plan

Paid time off

Disability insurance

Life insurance

Job summary

Humana is seeking a Lead Design Researcher for the Experience Design team. This remote role, open to candidates anywhere in the US, focuses on delivering user-centered research to inform product strategy and foster seamless healthcare experiences for Medicare members.

You will design and run research programs across the design process, collaborating with product, analytics, and engineering teams to translate findings into actionable recommendations that drive business value.

Qualifications

• Master's degree or higher in a research-related discipline (e.g., Design Strategy, Human Computer Interaction, Psychology)
• 8+ years of experience leading design research contributions in innovation, human-centered design, and/or digital product
• 5+ years independently managing design research programs
• Exceptional communication, problem-solving, coaching and management skills
• Understanding and experience with a variety of UX and design research methodologies
• Experience with design thinking and agile product development environments

Responsibilities

• Assist with creation of service and product concepts via storyboarding, wireframing, or visual mediums
• Conduct current-state research and competitive benchmarking per micro-journey
• Recruit/screen candidates for research and concept testing
• Develop research plans and interview guides
• Train team members on research methods and studies
• Synthesize research findings and add to backlog with product managers
• Iterate requirements, concepts, and vision documentation
• Collaborate with customers, operators and leadership to propose experience improvements
• Lead teams to synthesize findings into actionable business recommendations
• Collaborate with product teams to quantify value of concepts
• Create artifacts defining current and future state of the optimized experience

Skills

Lead design research

UX research methods

Agile product development

Strategic storytelling

Cross-functional collaboration

Communication

Education

Master's degree or higher in a research-related discipline

Job description

Humana is seeking a Lead Design Researcher for the Experience Design team. This remote role, open to candidates anywhere in the US, focuses on delivering user-centered research to inform product strategy and foster seamless healthcare experiences for Medicare members.

You will design and run research programs across the design process, collaborating with product, analytics, and engineering teams to translate findings into actionable recommendations that drive business value.